Order Taker - In-Room Dining
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Key skills for this role
About the Role
DELANO Dubai is seeking an In-Room Dining Order Taker to handle guest orders with precision and warmth. The role requires luxury hospitality experience, excellent communication skills, and strong menu knowledge.
Key Skills for This Role
Responsibilities
- Answer all in room dining calls promptly with a warm, polished, and professional manner
- Take detailed food and beverage orders accurately, capturing preferences and dietary requirements
- Maintain strong knowledge of all IRD menus, ingredients, and preparation methods
- Communicate orders clearly to kitchen and service teams
- Monitor order progress and proactively update guests on timing
- Ensure all orders are checked for accuracy and presentation before dispatch
- Address guest queries or concerns promptly and professionally
Requirements
- Proven experience in luxury hospitality, ideally in in room dining, call centre, or front office operations
- Excellent verbal communication with a polished, calm, and guest focused telephone manner
- Strong understanding of hotel operations, sequence of service, and luxury guest standards
- High level of accuracy in order taking and system input
- Ability to remain composed and efficient under pressure
- Relevant qualification in Hospitality Management preferred
Full Job Posting
Job Description
- As an IRD Order Taker at DELANO Dubai, you will be the key link between guests and in room dining service, ensuring every order is handled with precision, warmth, and efficiency. You will deliver a seamless, discreet, and elevated service experience that reflects the luxury standards and effortless
Key Responsibilities
- Guest Communication Excellence: Answer all in room dining calls promptly with a warm, polished, and professional manner, ensuring guests feel valued and well cared for
- Order Accuracy: Take detailed food and beverage orders accurately, ensuring all preferences, modifications, and dietary requirements are clearly captured
- Menu Knowledge: Maintain strong knowledge of all IRD menus, ingredients, preparation methods, and timings to confidently guide guest choices
- Service Coordination: Communicate orders clearly and efficiently to kitchen and service teams to ensure smooth, timely, and accurate delivery
- Guest Experience Ownership: Anticipate guest needs and provide thoughtful recommendations to enhance comfort and in room dining experience
- Order Tracking: Monitor order progress and proactively update guests on timing or any relevant service updates
- Quality Assurance: Ensure all orders are checked for accuracy and presentation standards before dispatch
- Complaint Handling: Address guest queries or concerns promptly and professionally, escalating where necessary to ensure swift resolution
- System Proficiency: Accurately input and manage orders using hotel systems with attention to detail and efficiency
- Service Standards: Maintain a calm, organised, and guest focused approach in a fast paced, high volume luxury environment
Qualifications
- Luxury Experience: Proven experience in luxury hospitality, ideally within in room dining, call centre, or front office operations in a luxury hotel
- Communication Skills: Excellent verbal communication with a polished, calm, and guest focused telephone manner
- Operational Knowledge: Strong understanding of hotel operations, sequence of service, and luxury guest standards
- Attention to Detail: High level of accuracy in order taking, system input, and guest request handling
- Service Mindset: Ability to remain composed and efficient under pressure while delivering consistent service excellence
- Team Collaboration: Works closely with kitchen, service, and front office teams to ensure seamless execution
- Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
- Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
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