Hostess
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Key skills for this role
About the Role
As a Hostess at DELANO Dubai, you are the first point of contact for our guests, setting the tone for a refined yet relaxed dining experience. You will warmly welcome guests, ma.
Key Skills for This Role
Responsibilities
- Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort
- Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively
- Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience
- Monitor arrivals, wait times, and table turnover to maintain a seamless and well paced restaurant operation
- Engage with guests during wait times in a warm, professional, and attentive manner
- Work closely with front of house and management teams to ensure clear communication and operational alignment
- Manage walk in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey
- Maintain strong awareness of restaurant layout, seating plans, and daily operations
- Ensure the host stand and entrance area are always immaculate and reflective of DELANO's luxury lifestyle aesthetic
- Anticipate guest needs and resolve minor issues discreetly, ensuring a smooth and memorable first impression
Requirements
- Ability to deliver a warm, polished welcome to all guests
- Ability to accurately manage bookings and capture guest preferences
- Ability to organize table allocations for smooth service flow
- Ability to manage walk in guests and waiting lists efficiently
Full Job Posting
Role Overview
- As a Hostess at DELANO Dubai, you are the first point of contact for our guests, setting the tone for a refined yet relaxed dining experience.
- You will warmly welcome guests, manage reservations and seating, and ensure a seamless flow of arrivals while delivering an intuitive and elevated guest journey aligned with the DELANO brand.
Key Responsibilities
- Guest Welcome & First Impression: Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort.
- Reservations Management: Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively.
- Seating Coordination: Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience.
- Guest Flow Management: Monitor arrivals, wait times, and table turnover to maintain a seamless and well paced restaurant operation.
- Guest Engagement: Engage with guests during wait times in a warm, professional, and attentive manner, enhancing their overall arrival experience.
- Team Coordination: Work closely with front of house and management teams to ensure clear communication and operational alignment.
- Walk ins & Waiting List: Manage walk in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey.
- Venue Knowledge: Maintain strong awareness of restaurant layout, seating plans, and daily operations to support guest needs confidently.
- Reception Standards: Ensure the host stand and entrance area are always immaculate and reflective of DELANO's luxury lifestyle aesthetic.
- Guest Experience Ownership: Anticipate guest needs and resolve minor issues discreetly, ensuring a smooth and memorable first impression.
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