Operations Manager
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Key skills for this role
About the Role
Eiger Marvel, a Dubai-based HR consultancy, seeks an Operations Manager to streamline recruitment workflows, manage office operations, and ensure compliance with UAE labor laws. The role requires 2-4 years of operational experience in a recruitment agency or HR consultancy in the UAE.
Key Skills for This Role
Responsibilities
- Oversee day to day operations of the recruitment delivery cycle from job order to candidate onboarding
- Manage and maintain agency database structures and CRM/ATS tools to track recruiter productivity
- Ensure compliance with UAE Federal Decree Law No. 33 of 2021 and visa processing timelines
- Act as escalation point for operational bottlenecks between clients, candidates, and internal consultants
- Set, monitor, and report weekly/monthly KPIs for the recruitment team
- Manage general office administration, data safety protocols, and internal documentation
Requirements
- Minimum 2 to 4 years of operational or supervisory experience in a Recruitment Agency or HR Consultancy in the UAE
- Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes
- Proficient in recruitment databases, ATS/CRM systems, and corporate tools (MS Office/Excel, cPanel)
- Strong leadership abilities and problem solving skills
- Flawless professional English; ability to communicate in Urdu/Hindi is highly valued
- Currently residing in the UAE and ready to join immediately or on short notice
Full Job Posting
Job Purpose
- The Operations Manager will oversee the daily administrative and operational functions of the agency, ensuring recruitment delivery meets timelines, client contracts are managed, invoicing triggers are tracked, and internal HR processes run smoothly.
Key Responsibilities
- Workflow Supervision: Oversee day to day operations of the recruitment delivery cycle
- Process Automation & CRM: Manage agency database structures and CRM/ATS tools
- Compliance & Legal: Ensure adherence to UAE Labor Law and visa processing timelines
- Client & Candidate Coordination: Act as escalation point for operational bottlenecks
- Performance Tracking: Set, monitor, and report weekly/monthly KPIs
- Office Administration: Manage general office administration and support senior leadership
Requirements
- Minimum 2 to 4 years of operational or supervisory experience in a Recruitment Agency or HR Consultancy in the UAE
- Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes
- Proficient in recruitment databases, ATS/CRM systems, and corporate tools
- Strong leadership abilities and problem solving skills
- Flawless professional English; Urdu/Hindi valued
- Currently residing in UAE and ready to join immediately
What We Offer
- Salary: AED 3,500 – AED 4,500 per month
- Employment Visa and medical insurance as per UAE Labor Law
- Professional, structured, growth oriented corporate environment
- Long term career progression pathway
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