Operations Manager
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Key skills for this role
About the Role
Eiger Marvel Human Resources Consultancies is seeking an Operations Manager to oversee daily administrative and operational functions of the recruitment agency. The role involves supervising recruitment workflows, managing CRM/ATS tools, ensuring compliance with UAE labor laws, and tracking team KPIs.
Key Skills for This Role
Responsibilities
- Oversee the day to day operations of the recruitment delivery cycle—from receiving a job order to candidate onboarding
- Manage and maintain agency database structures and CRM/ATS tools (e.g., Zoho, HubSpot, or Salesforce) to track recruiter productivity and pipeline metrics
- Ensure all placement and hiring operations strictly adhere to UAE Federal Decree Law No. 33 of 2021 (UAE Labor Law) and visa processing timelines
- Act as an escalation point for any operational bottlenecks between clients, candidates, and internal consultants
- Set, monitor, and report weekly/monthly Key Performance Indicators (KPIs) for the recruitment team
- Manage general office administration, data safety protocols, internal documentation, and support senior leadership in daily agency management
Requirements
- Minimum 2 to 4 years of proven operational or supervisory experience strictly within a Recruitment Agency or HR Consultancy in the UAE
- Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes
- Highly proficient in handling recruitment databases, ATS/CRM systems, and corporate tools (MS Office/Excel, cPanel, or digital infrastructure)
- Strong leadership abilities, exceptional problem solving skills, and a process oriented mindset
- Flawless professional English (written and verbal); ability to communicate in Urdu/Hindi is highly valued
- Candidates currently residing in the UAE and ready to join immediately or on short notice will be prioritized
Full Job Posting
Job Purpose
- The Operations Manager will oversee the daily administrative and operational functions of the agency. You will ensure that the recruitment delivery team (sourcers/recruiters) is meeting timelines, client contracts are properly managed, invoicing triggers are tracked, and internal HR processes run sm
Key Responsibilities
- Workflow Supervision: Oversee the day to day operations of the recruitment delivery cycle—from receiving a job order to candidate onboarding.
- Process Automation & CRM: Manage and maintain agency database structures and CRM/ATS tools (e.g., Zoho, HubSpot, or Salesforce) to track recruiter productivity and pipeline metrics.
- Compliance & Legal: Ensure all placement and hiring operations strictly adhere to UAE Federal Decree Law No. 33 of 2021 (UAE Labor Law) and visa processing timelines.
- Client & Candidate Coordination: Act as an escalation point for any operational bottlenecks between clients, candidates, and internal consultants.
- Performance Tracking: Set, monitor, and report weekly/monthly Key Performance Indicators (KPIs) for the recruitment team.
- Office Administration: Manage general office administration, data safety protocols, internal documentation, and support senior leadership in daily agency management.
Requirements
- Industry Experience: Minimum 2 to 4 years of proven operational or supervisory experience strictly within a Recruitment Agency or HR Consultancy in the UAE.
- Regulatory Knowledge: Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes.
- Tech Capabilities: Highly proficient in handling recruitment databases, ATS/CRM systems, and corporate tools (MS Office/Excel, cPanel, or digital infrastructure).
- Skills: Strong leadership abilities, exceptional problem solving skills, and a process oriented mindset.
- Communication: Flawless professional English (written and verbal). Ability to communicate in Urdu/Hindi is highly valued.
- Availability: Candidates currently residing in the UAE and ready to join immediately or on short notice will be prioritized.
What We Offer
- Salary: AED 3,500 – AED 4,500 (Depending on experience).
- Employment Visa and medical insurance as per UAE Labor Law.
- A professional, structured, and growth oriented corporate environment.
- Long term career progression pathway.
Compensation
- AED 3,500 – AED 4,500 per month (All inclusive)
Work Location
- In person in Dubai, UAE
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