[OliOli® Doha] Play Facilitator
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Key skills for this role
About the Role
OliOli Children's Museum in Doha is hiring a Play Facilitator to engage with children and families, deliver joyful experiences, and maintain exhibit spaces. You will act as a brand ambassador, provide excellent customer service, and ensure safety.
Key Skills for This Role
Responsibilities
- Be an OliOli® brand ambassador, ensuring a positive and memorable guest experience
- Provide courteous guidance through the building, exhibits, and programs
- Deliver excellent customer service with proactive engagement throughout the guest journey
- Manage groups of children from schools, birthday parties, camps, privatizations, and other events
- Address guest inquiries, resolve complaints, and handle overcrowding situations
- Oversee exhibit spaces and their components smoothly
- Gather and communicate guest feedback
- Follow daily opening and closing protocols, including cleaning, restocking, and preparing program materials
- Possess a clear understanding of OliOli®s philosophy and learning objectives
- Understand the learning opportunities each exhibit/gallery offers
- Participate in training to enhance guest interactions
- Maintain a 'safety first' mindset and ensure a safe environment for all guests
Requirements
- College degree (preferred); early childhood development education is a plus
- Previous work experience in education, entertainment, hospitality, events, or retail (preferred)
- Strong customer service and communication skills
- Enthusiasm about working with children, adults, and large groups
- Capability of working in a fast paced, high volume environment
- Self motivation, collaborative mindset, and adaptability
- Positive, energetic, patient, empathetic, friendly, and kind nature
- Physical and emotional capacity to handle physical demands (e.g., long standing hours, loud noise)
- Flexibility to work in shifts, weekends, and holidays
- Readiness to wear uniform
- Excellent English skills, Arabic is a plus
Full Job Posting
WHO WE ARE
- OliOli® Doha is inviting candidates to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.
- OliOli® (means joy in the Hawaiian language) is a multiple award winning contemporary children's museum.
- Founded by a group of parents who are passionate about open ended, non judgmental play, OliOli® entails 6 interactive galleries comprising over 45 hands on exhibits.
- The awesome team at OliOli® comes from 20 countries.
WHAT THIS ROLE IS ALL ABOUT
- As the Play Facilitator, you are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children.
- Working within exhibit zones, you act as OliOli®s brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful, and joyful manner.
Guest Experience and Service
- Be an OliOli® brand ambassador, ensuring a positive and memorable guest experience through friendly, inclusive, respectful, sincere, and culturally appropriate interactions.
- Provide courteous guidance through the building, exhibits, and programs.
- Deliver excellent customer service with proactive engagement throughout the guest journey.
- Manage groups of children from schools, birthday parties, camps, privatizations, and other events.
- Address guest inquiries, resolve complaints, and handle overcrowding situations effectively.
- Oversee exhibit spaces and their components smoothly.
- Gather and communicate guest feedback.
- Follow daily opening and closing protocols, including cleaning, restocking, and preparing program materials.
Exhibits area
- Possess a clear understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives.
- Understand the learning opportunities each exhibit/gallery offers.
- Keep up to date with exhibit and program initiatives.
- Participate in training to enhance guest interactions in the OliOli® style.
- Work as a team to maintain cleanliness, organization, and proper condition of all areas and galleries.
- Oversee the use and quality of consumables.
Safety
- Maintain a 'safety first' mindset and ensure a safe environment for all guests, especially children, and the team.
- Report on any safety or performance issues with exhibit components or the building.
- Follow OliOli® policies and procedures during incidents or emergencies and attend the necessary training.
Other Responsibilities
- Be a proactive part of a positive, collaborative, and guest centric culture.
- Work with the team to support special events and programs.
- Assist the marketing team in increasing awareness of the museum by encouraging guests to leave reviews on Google and TripAdvisor.
- Support and work effectively with temporary staff.
- Assist in upselling OliOli® products like birthday parties, field trips, etc., during customer interactions.
- Perform other duties and participate in projects aligned with OliOli®s goals.
WHAT YOU'LL NEED TO BRING TO THE TABLE
- College degree (preferred); early childhood development education is a plus.
- Previous work experience in education, entertainment, hospitality, events, or retail (preferred).
- Strong customer service and communication skills.
- Enthusiasm about working with children, adults, and large groups.
- Capability of working in a fast paced, high volume environment.
- Self motivation, collaborative mindset, and adaptability to perform a variety of duties.
- Positive, energetic, patient, empathetic, friendly, and kind nature and respect for diversity.
- Physical and emotional capacity to handle physical demands of the role (e.g., long standing hours, loud noise).
- Flexibility to work in shifts in the morning or evening, weekends, and holidays.
- Readiness to wear uniform.
- Excellent English skills, Arabic is a plus.
WHAT ELSE IS IN IT FOR YOU
- Private Health Insurance
- 21 working days of annual leave
- Round trip air ticket to your home country on every work anniversary month
- Employee Discounts for OliOli® products
- Internal growth and development opportunities
- Diverse and welcoming Team
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