Network & Security Support Specialist
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Key skills for this role
About the Role
Kingston Stanley is seeking a Network & Security Support Specialist in Dubai to serve as Tier 3 technical escalation point for complex network and security incidents. You will lead advanced change requests, provide expert troubleshooting, and work with Cisco, Fortinet, Palo Alto technologies.
Key Skills for This Role
Responsibilities
- Serve as the Tier 3 technical escalation point for complex and high priority incidents and change requests involving firewalls, routers, switches, VPNs, and other network/security technologies
- Analyse and resolve recurring or critical issues escalated from L1/L2/L3 teams or directly from customers
- Lead and execute advanced change requests, including complex firewall configurations, VPN tunnel setups, BGP/OSPF routing updates, and security hardening activities
- Provide expert level troubleshooting and root cause analysis for major incidents, ensuring long term resolutions and proper documentation
- Participate in technical discussions and guide internal teams and clients on design improvements, corrective actions, and best practices
- Ensure all changes comply with established change management processes, including risk evaluations and rollback procedures
- Maintain detailed documentation of infrastructure designs, configurations, and troubleshooting methodologies
- Perform periodic health checks, performance evaluations, and security posture assessments across customer environments
- Work closely with vendors and OEMs (Cisco, Fortinet, Palo Alto, etc.) to address bugs, firmware issues, and design enhancements
- Participate in an on call rotation to support after hours emergencies
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline
- At least 8 years of experience in network and security support roles
- Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and EIGRP
- Hands on experience with Cisco Catalyst, Cisco Nexus, and Cisco ACI
- Proficiency in troubleshooting and managing Cisco security technologies including FTD firewalls, Cisco ISE, Secure Endpoint, and Email Gateways
- Experience working with Fortinet, Palo Alto, and Check Point firewalls
- Practical experience with Cisco SD Access, SD WAN, and DNA Assurance
- Solid understanding of public cloud networking (AWS, Azure, OCI)
- Certifications such as CCIE, PCNSE, or NSE are highly desirable
- ITIL Foundation certification is an advantage
- Strong communication skills, with the ability to lead discussions and engage senior client stakeholders confidently
- Excellent problem solving, analytical, and decision making skills under pressure
Full Job Posting
Overview
- Network & Security Support Specialist – Dubai
Key Responsibilities
- Serve as the Tier 3 technical escalation point for complex and high priority incidents and change requests involving firewalls, routers, switches, VPNs, and other network/security technologies.
- Analyse and resolve recurring or critical issues escalated from L1/L2/L3 teams or directly from customers.
- Lead and execute advanced change requests, including complex firewall configurations, VPN tunnel setups, BGP/OSPF routing updates, and security hardening activities.
- Provide expert level troubleshooting and root cause analysis for major incidents, ensuring long term resolutions and proper documentation of findings.
- Participate in technical discussions and guide internal teams and clients on design improvements, corrective actions, and best practices.
- Ensure all changes comply with established change management processes, including risk evaluations and rollback procedures.
- Maintain detailed documentation of infrastructure designs, configurations, and troubleshooting methodologies.
- Perform periodic health checks, performance evaluations, and security posture assessments across customer environments.
- Work closely with vendors and OEMs (Cisco, Fortinet, Palo Alto, etc.) to address bugs, firmware issues, and design enhancements.
- Participate in an on call rotation to support after hours emergencies.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- At least 8 years of experience in network and security support roles.
- Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and EIGRP.
- Hands on experience with Cisco Catalyst, Cisco Nexus, and Cisco ACI.
- Proficiency in troubleshooting and managing Cisco security technologies including FTD firewalls, Cisco ISE, Secure Endpoint, and Email Gateways.
- Experience working with Fortinet, Palo Alto, and Check Point firewalls.
- Practical experience with Cisco SD Access, SD WAN, and DNA Assurance.
- Solid understanding of public cloud networking (AWS, Azure, OCI).
- Certifications such as CCIE, PCNSE, or NSE are highly desirable.
- ITIL Foundation certification is an advantage.
- Strong communication skills, with the ability to lead discussions and engage senior client stakeholders confidently.
- Excellent problem solving, analytical, and decision making skills under pressure.
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