Membership Experience Manager
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Key skills for this role
About the Role
Dubai Golf is looking for a Membership Experience Manager to enhance member engagement and retention at a golf club in Dubai. The role involves developing events, building member relationships, and collaborating with various teams.
Key Skills for This Role
Responsibilities
- Develop and deliver a dynamic annual calendar of member events and social activities
- Create memorable experiences that strengthen member engagement and club loyalty
- Actively interact with members to understand their needs and expectations
- Support the onboarding and integration of new members
- Plan, coordinate, and execute member events from concept to completion
- Manage event budgets, suppliers, logistics, and timelines
- Build and maintain strong relationships with members
- Monitor member satisfaction levels and identify opportunities for improvement
- Work closely with Golf Operations, Food & Beverage, Marketing, and Events teams
- Foster a welcoming, social, and inclusive club environment
Requirements
- University Degree or Diploma in Hospitality, Events Management, Marketing, Business Administration, or related field
- Minimum 3–5 years of experience in Membership, Customer Experience, Hospitality, Events, or Club Operations
- Excellent communication and interpersonal skills
- Strong event management and project coordination experience
- Proficiency in Microsoft Office applications
Full Job Posting
Purpose of the Position
- Enhance member engagement, satisfaction, and retention by creating exceptional experiences, events, and social programmes.
- Focus on building strong member relationships and fostering a vibrant club community.
Key Responsibilities
- Develop and deliver a dynamic annual calendar of member events and social activities
- Create memorable experiences that strengthen member engagement and club loyalty
- Actively interact with members to understand their needs
- Support onboarding and integration of new members
- Plan, coordinate, and execute member events from concept to completion
- Manage event budgets, suppliers, logistics, and timelines
- Build and maintain strong relationships with members
- Monitor member satisfaction levels and identify opportunities for improvement
- Work closely with Golf Operations, Food & Beverage, Marketing, and Events teams
- Foster a welcoming, social, and inclusive club environment
Qualifications & Experience
- University Degree or Diploma in Hospitality, Events Management, Marketing, Business Administration, or related field
- Minimum 3–5 years of experience in Membership, Customer Experience, Hospitality, Events, or Club Operations
- Excellent communication and interpersonal skills
- Strong event management and project coordination experience
- Proficiency in Microsoft Office applications
Desirable
- Experience within a golf club, country club, private members' club, or luxury hospitality
- Knowledge of golf operations and membership club structures
- Experience in customer engagement, sales, or marketing
Core Competencies
- Outstanding customer service skills
- Strong networking and relationship building abilities
- Public speaking and presentation skills
- Creative and innovative mindset
- Excellent organisational and planning abilities
- Problem solving and decision making skills
- Positive, energetic, and professional attitude
- Ability to work flexible hours including evenings, weekends, and club events
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