MANAGER - QUALITY & RISK MANAGEMENT
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Key skills for this role
About the Role
The company is hiring a Manager for Quality & Risk Management to lead the design, implementation, and continuous improvement of Quality, Risk, and Governance frameworks.
Key Skills for This Role
Responsibilities
- Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units
- Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions
- Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards
- Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions
- Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations
- Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings
- Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives
- Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms
- Lead process re engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines
- Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs
- Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements
- Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption
Requirements
- Bachelor's degree in business administration, quality management, engineering, or a related field
- 8 years in quality management, continuous improvement, or a related role within the security services, manpower outsourcing, recruitment, facility management
- Experience in ISO implementation and audit management
- Experience in Enterprise risk management frameworks
- Experience in Continuous improvement and operational excellence programs
- Experience in KPI design, performance management, and reporting
- Experience in multi service environments (e.g., FM, outsourcing, security, recruitment) preferred
- Professional certifications such as ISO Lead Auditor, and Risk Management certification (e.g., CRMP, ISO 31000) desirable
Full Job Posting
Job Summary
- The role will be responsible for leading the design, implementation, and continuous improvement of Quality, Risk, and Governance frameworks across We One.
- The role ensures the organization operates with robust enterprise risk management, ISO aligned quality systems, and data driven performance management, while driving continuous improvement, operational excellence, and digital enablement.
- The position plays a critical role in embedding a culture of quality, risk awareness, and continuous improvement, ensuring alignment with corporate strategy, enhancing customer satisfaction, and positioning the organization for excellence recognition (e.g. EFQM, quality awards).
Key Accountabilities
- Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.
- Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.
- Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.
- Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.
- Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.
- Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.
- Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.
- Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.
- Lead process re engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.
- Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.
- Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.
- Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.
Qualifications, Experience and Skills
- Essential Qualification: Bachelor's degree in business administration, quality management, engineering, or a related field.
- Desirable Qualification: Master’s degree (MBA or equivalent). Professional certifications such as: ISO Lead Auditor, and Risk Management certification (e.g., CRMP, ISO 31000)
- Work Experience: Experience 8 years in quality management, continuous improvement, or a related role within the security services, manpower outsourcing, recruitment, facility management.
- Experience in ISO implementation and audit management, Enterprise risk management frameworks, Continuous improvement and operational excellence programs, KPI design, performance management, and reporting
- Experience in multi service environments (e.g., FM, outsourcing, security, recruitment) preferred.
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