Account Officer
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Key skills for this role
About the Role
We One is seeking an Account Officer to oversee security operations and maintain client relationships in Dubai. The role requires managing onsite personnel, ensuring SIRA and HSE compliance, and coordinating with internal departments.
Key Skills for This Role
Responsibilities
- Oversee onsite staff deployment, ensuring personnel are well groomed, trained, and possess valid SIRA licenses.
- Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies during site inspections.
- Act as primary point of contact for clients to strengthen relationships and ensure high retention rates.
- Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for contracts.
- Supervise accuracy and timely submission of attendance records, job charts, and billing backup data to Finance.
- Monitor contract tenure and collaborate with stakeholders to manage timely sign off of contract renewals.
- Forecast manpower requirements including mobilization, demobilization, and replacements.
- Conduct regular security surveys and annual site consultations to identify improvements or client needs.
- Oversee mobilization process for physical guarding milestones and provide feedback to management.
- Identify potential leads and create inquiries to support cross selling and revenue generation.
- Implement continuous training programs for staff to ensure operational readiness.
- Manage staff performance reviews and initiate disciplinary actions when necessary.
Requirements
- Bachelor degree or equivalent
- 5+ years experience in security industry
- Must possess a valid SIRA supervisory certificate
- Must hold a valid UAE driving license
Full Job Posting
Job Summary
- The Account Officer is responsible for overseeing security operations and maintaining high level client relationships to ensure business continuity and service excellence.
- This role involves managing onsite personnel, coordinating with internal departments for billing and recruitment, and ensuring full compliance with SIRA and HSE regulations.
Key Responsibilities
- Onsite staff deployment to ensure all personnel are well groomed, adequately trained, and possess valid SIRA licenses.
- Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
- Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
- Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
- Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.
- Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign off of contract renewals.
- Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.
- Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.
- Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.
- Identify potential leads and create inquiries to support cross selling and organizational revenue generation.
- Implement continuous training programs for staff to ensure efficient post to post inspections and operational readiness.
- Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.
Required Criteria
- Bachelor degree or equivalent
- 5+ years experience in security industry
- Must possess a valid SIRA supervisory certificate
- Must hold a valid UAE driving license
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