MANAGER - HR OPERATIONS
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Key skills for this role
About the Role
We One is seeking a Manager of HR Operations to oversee the end-to-end workforce lifecycle, including onboarding, payroll, benefits, employee relations, and HR digitization. The role requires leading a team, managing audits, and aligning with DP World's principles of safety, sustainability, and customer-centricity.
Key Skills for This Role
Responsibilities
- Oversee the complete onboarding process including PRO process, review and update induction presentation, and manage vendor performance.
- Conduct We Care meetings and Gemba walks for employee welfare, and plan employee engagement activities to reduce attrition.
- Review and update policies and procedures, communicate to employees, and conduct awareness meetings.
- Manage employee relations, resolve conflicts, and address Zoho escalations.
- Oversee payroll, EOS, and benefits administration, approve SRF and employee letters, and handle escalations.
- Approve employee related requests and invoices in fusion.
- Serve as single point of contact for escalated employee queries with authorities and leadership, ensuring compliance with labor laws.
- Handle internal and external audits, and work on audit findings and closure.
- Rollout yearly Performance Appraisals and finalize payouts, coordinate training and development programs.
- Suggest and implement digitization and automation of HR processes, coordinate with IT for system enhancements.
- Administer HR team members, guide and support, evaluate performance, and lead them to achieve organization goals.
- Lead special projects, review HR metrics/management reports, and drive process reengineering and continuous improvement.
Requirements
- Bachelor's degree in human resources, Business Administration, or a related field
- Proven experience in a managerial role within HR Operations, ideally within a large scale or diversified business unit
- Professional HR certifications such as CHRP or SHRM CP are highly desirable
Full Job Posting
Job Summary
- This pivotal leadership role is responsible for the end to end lifecycle of the workforce.
- The incumbent ensures HR operational excellence by overseeing onboarding (including PRO and visa processes), payroll, benefits administration, and employee relations.
- Additionally, he will act as a strategic partner in HR digitization, managing internal/external audits, and leading a team of HR professionals to align with DP World’s global principles of safety, sustainability, and customer centricity.
Key Accountabilities
- Oversee the complete onboarding process including PRO process. Review and update the induction presentation. Review the performance of the vendors on a yearly basis. Manage the escalations from the stakeholders during deployments.
- Conduct We Care meetings and Gemba walks for the welfare of the employees. Involved in planning and conducting employee engagements activities for the entire workforce whereby reducing attrition and improve employee retention.
- Review and update the policy and procedures. Ensure the same is communicated to all employees. Conduct awareness meetings and preparation of the communications.
- Manage employee relations and resolve conflicts. All Zoho escalations are addressed and closed. Final decisions arrived for certain DC cases.
- Oversee payroll, EOS and benefits administration. Approval of SRF and signing of all employees’ letters in a timely manner. Handle escalations of EOS and resolve. Approve all work related injury for treatments, involved in yearly insurance renewals, coordinate with insurers to handle medically criti
- Timely approval of employee related requests and all types of invoices in fusion.
- Single point of contact to handle and resolve employees’ queries for escalated cases with authorities and Leadership team, through ensuring compliance to labor laws.
- Handle internal and external audits for the company. Responsible for working on the audit findings and closure of the same.
- Rollout yearly Performance Appraisals for the workforce and finalizing the payouts. Coordinate employee training and development programs.
- Involved in suggesting and implementing digitization and automation of HR processes. Coordinate with IT for system enhancements and agree to final go ahead of the IT projects.
- Administer all HR team members, guide and support, evaluate their performance and lead them to achieve organization goals.
- Lead special projects, review HR metrics / management reports, process reengineering and continuous improvement, ensuring accuracy, timeliness, and improved employee experience across HR operations.
Qualifications, Experience and Skills
- Essential Qualification: Bachelor’s degree in human resources, Business Administration, or a related field.
- Desirable Qualification: Professional HR certifications such as CHRP or SHRM CP are highly desirable.
- Work Experience: Proven experience in a managerial role within HR Operations, ideally within a large scale or diversified business unit.
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