Call Center Agent
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Key skills for this role
About the Role
We One is seeking a Call Center Agent to deliver exceptional customer service at a customer service desk in Dubai. The role involves handling inquiries, resolving complaints, managing cash transactions, and supporting mall operations.
Key Skills for This Role
Responsibilities
- Ensure smooth operation of the Customer Service Desk and deliver exceptional service.
- Respond to customer inquiries and resolve complaints.
- Handle cash transactions and reconcile shift records.
- Promote and upsell products and services.
- Maintain inventory records and report discrepancies.
Requirements
- Customer service experience
- Strong communication skills
- Ability to handle cash transactions
- Knowledge of Dubai attractions
Full Job Posting
Job Purpose
- To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk.
Key Tasks
- Ensure smooth and efficient operation of the Customer Service Desk.
- Maintain comprehensive knowledge of the property and Dubai attractions.
- Respond to inquiries and handle telephone calls.
- Resolve customer complaints.
- Prepare and reconcile shift cash transactions.
- Support team members during busy periods.
- Perform meet and greet duties for events.
- Promote and upsell products and services.
- Manage value added services.
- Maintain inventory records.
- Assist in updating promotions and events.
- Coordinate with team leader for mall directories.
Additional Duties
- Direct media inquiries appropriately.
- Report equipment malfunctions.
- Monitor mall common areas.
- Ensure brochure racks are stocked.
- Maintain cleanliness of the desk.
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