Loss Prevention & Operations Analyst

Role overview

Investigations and analysis

• Conduct remote customer reviews, audits, analyses, and investigations using video and operational data.
• Analyze customer activity and business information to identify patterns related to loss prevention, asset protection, compliance, and efficiency.
• Identify outliers, anomalies, and emerging issues and investigate their underlying causes.
• Maintain thorough documentation of investigations, findings, recommendations, and customer information.

Customer insights and collaboration

• Gather relevant information from Sales, Customer Success, and internal teams to understand customer priorities.
• Translate analytical findings into clear, practical, and actionable insights about operational health and performance.
• Communicate results and recommendations to customers and internal stakeholders in a professional and timely manner.
• Collaborate with Customer Success and other teams to strengthen relationships, adoption, and long-term value.

Ownership and continuous improvement

• Take ownership of customer problems from identification through resolution and proactively identify risks, dependencies, and solutions.
• Manage multiple priorities and timelines independently while maintaining consistent quality and attention to detail.
• Support corporate compliance initiatives for retail and restaurant customers across North America.
• Share learnings, best practices, and insights to improve processes and team effectiveness.

Required qualifications

• Professional experience in retail loss prevention or asset protection, including familiarity with POS and inventory data, is required.
• Understanding of retail and restaurant operations is required.
• The role requires data analysis, pattern recognition, anomaly investigation, strong English communication, organization, and problem-solving skills.
• An understanding of SaaS technology and willingness to develop product expertise are required.

Preferred qualifications

• French or Spanish language skills are an asset.
• Experience with Python for data analysis, including Pandas, NumPy, Matplotlib, or Scikit-Learn, is an asset.
• Experience with Google Sheets or Excel, including Apps Script or macros, is an asset.

Work conditions and benefits

• This is a permanent, full-time remote position in Canada.
• Full-time permanent employees receive equity participation and fully paid health and dental benefits with no waiting period.
• The role includes a $500 health spending account and monthly reimbursement for fitness, wellness, or mental health programs.
• The company offers flexible work arrangements where the role permits, career advancement, learning opportunities, and a collaborative culture.