Lobby Hostess
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Key skills for this role
About the Role
Anantara Hotels & Resorts is hiring a Lobby Hostess to welcome guests, assist with inquiries, and ensure exceptional service at the resort. Candidates need at least 1 year of experience as a Lobby Host in a similar quality hotel, excellent communication skills, and fluency in English.
Key Skills for This Role
Responsibilities
- Welcome and bid farewell to all guests upon arrival in a traditional manner
- Assist guests with resort activity enquiries and requests
- Ensure established levels of guest service are maintained in the reception area
- Actively elicit guest feedback and preferences to maximize satisfaction
- Coordinate transportation for guests in collaboration with boat captains and bell staff
Requirements
- Minimum 1 year of experience as a Lobby Host, preferably in a similar quality hotel
- Excellent communication skills
- Fluency in English
- Friendly and outgoing personality
Full Job Posting
Key Responsibilities
- Welcome and bid farewell to all guests upon arrival in a traditional manner
- Assist guests with resort activity enquiries and requests
- Ensure established levels of guest service are maintained in the reception area
- Actively elicit guest feedback and preferences
- Ensure guest errands are executed as directed
- Ensure sufficient stocking of welcome beverage, refresh towels, and special departure expressions
- Coordinate transportation for guests
- Handle difficult situations effectively following resort policies
- Communicate guest complaints and compliments to management
- Adhere to all organizational policies and standards
- Actively participate in upselling Spa, Food and Beverage outlets, and excursions
- Attend behavioral and vocational training
Qualifications
- Excellent communication skills
- Fluency in English; additional foreign languages are an advantage
- Minimum 1 year of experience as a Lobby Host, preferably in a similar quality hotel
- Friendly and outgoing personality
- Thai national preferred
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