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Lobby Hostess

Anantara Hotels & Resorts
Dubai, UAE
Full Time
Entry
Onsite
1 months ago
Guest ServiceCommunicationUpsellingEnglish
Free

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Guest ServiceCommunicationUpselling
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Key Responsibilities

  • Welcome and bid farewell to all guests upon arrival in a traditional manner
  • Assist guests with resort activity enquiries and requests
  • Ensure established levels of guest service are maintained in the reception area
  • Actively elicit guest feedback and preferences
  • Ensure guest errands are executed as directed
  • Ensure sufficient stocking of welcome beverage, refresh towels, and special departure expressions
  • Coordinate transportation for guests
  • Handle difficult situations effectively following resort policies
  • Communicate guest complaints and compliments to management
  • Adhere to all organizational policies and standards
  • Actively participate in upselling Spa, Food and Beverage outlets, and excursions
  • Attend behavioral and vocational training

Qualifications

  • Excellent communication skills
  • Fluency in English; additional foreign languages are an advantage
  • Minimum 1 year of experience as a Lobby Host, preferably in a similar quality hotel
  • Friendly and outgoing personality
  • Thai national preferred

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