L&T Retail Trainer & Coach – KSA (Fixed-Term)
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Key skills for this role
About the Role
Cartier seeks a Retail Trainer & Coach for KSA to develop boutique team capabilities through impactful learning, coaching, and performance initiatives. The role involves 80% time in boutiques or virtual coaching, focusing on client experience, selling excellence, and commercial performance.
Key Skills for This Role
Responsibilities
- Deliver engaging classroom, virtual, and in boutique learning programmes supporting Cartier's client journey and service excellence
- Observe boutique teams and provide constructive coaching and feedback to strengthen client experience and commercial performance
- Partner with Boutique Management to identify capability gaps and develop tailored learning and coaching plans
- Lead onboarding experiences for new joiners
- Monitor and evaluate effectiveness of learning initiatives through observations, coaching follow up, and performance indicators
Requirements
- Minimum 5 years experience in Learning & Development, Learning & Transformation, or Retail Coaching within luxury or premium retail
- Previous luxury retail experience, ideally in sales, boutique leadership, or boutique management
- Minimum 3 years experience coaching individuals and teams to improve selling excellence, client development, and service performance
- Strong understanding of retail KPIs
- Fluency in English and Arabic
- Train the Trainer certification highly desirable
Full Job Posting
Your Mission
- As the Retail Trainer & Coach, KSA, you will play a key role in developing the capabilities of our boutique teams by delivering impactful learning experiences, coaching, and performance development initiatives.
- With approximately 80% of your time spent in boutiques or delivering virtual coaching, you will ensure learning is effectively translated into everyday behaviours that elevate client engagement, clienteling, after sales service, and key retail performance indicators.
Learning Needs Analysis & Development Planning
- Partner with Boutique Management, Commercial teams, and Regional Learning & Transformation to identify capability gaps and development priorities across the KSA network.
- Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs.
- Collaborate with cross functional stakeholders, including HR, Client, Marketing, Operations, and High Jewellery teams, to support the successful delivery of learning initiatives.
- Contribute to regional learning projects and support the execution of the Learning & Transformation roadmap.
Learning Delivery & Facilitation
- Deliver engaging classroom, virtual, and in boutique learning programmes that support Cartier’s client journey, selling philosophy, and service excellence standards.
- Facilitate practical learning experiences, including sales floor coaching, role plays, and skill building activities that reinforce learning and encourage behavioural change.
- Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness.
- Foster a culture of continuous learning by encouraging knowledge sharing and collaboration across boutique teams.
Coaching & Performance Development
- Observe boutique teams in their day to day environment and provide timely, constructive coaching and feedback to strengthen client experience and commercial performance.
- Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements over time.
- Coach teams to strengthen selling behaviours, clienteling capabilities, after sales service, and long term client relationship development.
- Inspire confidence, accountability, and continuous growth by creating meaningful coaching moments that translate learning into everyday practice.
Learning Impact & Business Performance
- Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow up, and commercial performance indicators including sales, AUR, conversion, NPS, and client engagement.
- Analyse performance data to identify coaching opportunities and recommend targeted development actions.
- Support the maintenance and effective use of Learning Management Systems (LMS) and digital learning platforms to ensure accurate tracking and reporting.
- Share insights and best practices with Regional Learning & Transformation and business stakeholders to continuously enhance learning effectiveness and business impact.
What You Will Bring
- Minimum of 5 years’ experience in Learning & Development, Learning & Transformation, or Retail Coaching within a luxury or premium retail environment.
- Previous luxury retail experience, ideally in a sales, boutique leadership, or boutique management role.
- Proven experience delivering engaging learning programmes and facilitating both in person and virtual training.
- Minimum of 3 years’ experience coaching individuals and teams to improve selling excellence, client development, and service performance.
- Strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans.
- Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation.
- Strong communication, facilitation, presentation, and interpersonal skills.
- Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications.
- Train the Trainer certification is highly desirable.
- Fluency in English and Arabic is essential; French is an advantage.
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