lever
IT Support Lead
jobgether
Remote, IND
Full-time
Remote
₹10,68,800 to ₹14,96,300
Discovered 2 weeks ago
IT supportHelpdesk managementSystems administrationEndpoint managementNetwork administrationServer administration
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IT supportHelpdesk managementSystems administration
Role Overview
IT Support Lead role for a partner company, based in India.
The position leads Helpdesk and Systems Administration teams while remaining hands-on with enterprise technology and user support.
The role supports a distributed organization and works closely with US-based business teams.
Key Skills for This Role
IT supportHelpdesk managementSystems administrationEndpoint managementNetwork administrationServer administration
Full Job Posting
Role Overview
IT Support Lead role for a partner company, based in India.
The position leads Helpdesk and Systems Administration teams while remaining hands-on with enterprise technology and user support.
The role supports a distributed organization and works closely with US-based business teams.
Workplace
- The role is fully remote from India.
- The schedule includes an Eastern Standard Time overlap, with approximately four core U.S. business hours from 7:30 PM to 11:30 PM IST.
- The role requires a quiet dedicated workspace and reliable internet of at least 50 Mbps.
Accountabilities
- Lead Helpdesk and Systems Administration teams and coordinate support delivery, priorities, and escalations.
- Manage support across operating systems, applications, security tools, servers, email, laptops, hardware, and software.
- Lead IT projects and technical escalations, coach staff, and report operational KPIs.
- Deploy and maintain endpoints, operating systems, software, configurations, assets, and documentation.
- Maintain endpoint and server security standards, including patch management.
- Support SOX and ITGC compliance systems and provide remote support through standard channels.
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