It Executive
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Key skills for this role
About the Role
Anantara Hotels & Resorts is hiring an IT Executive for Banana Island Resort Doha to maintain hotel IT systems, provide technical support, and ensure data security.
Key Skills for This Role
Responsibilities
- Maintain, troubleshoot, and support all IT systems including PMS, POS, accounting software, and other hotel applications
- Monitor and maintain LAN/WAN networks, Wi Fi connectivity, and server infrastructure
- Ensure data backups, disaster recovery, and security protocols are in place
- Provide daily technical support to all hotel staff (hardware, software, email, printing, etc.)
- Set up and configure new workstations, user accounts, and access permissions
- Train staff on proper use of hotel systems and IT policies
- Coordinate with vendors and service providers for hardware, software, and network maintenance
- Plan and implement regular updates and preventive maintenance for all systems
- Maintain accurate records of all IT assets, licenses, and warranties
- Ensure hotel systems comply with data protection and PCI DSS standards
- Monitor system security and prevent unauthorized access or data breaches
- Maintain and support hotel telecommunication systems (IP phones, PBX, VoIP)
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field
- Minimum 2–4 years of IT support experience (hospitality industry preferred)
- Strong knowledge of hotel systems (PMS, POS, Back Office, CCTV, PBX)
- Familiarity with Windows Server, MS Office, networking (LAN/WAN), and Wi Fi management
- Excellent troubleshooting, analytical, and communication skills
- Ability to work under pressure and provide 24/7 support when required
Full Job Posting
Overview
- The IT Executive is responsible for maintaining the hotel’s information technology systems, ensuring smooth operation of all computer networks, software applications, and communication systems.
- This role supports all hotel departments by providing technical assistance, maintaining data security, and ensuring maximum uptime for critical hotel systems.
Systems & Network Management
- Maintain, troubleshoot, and support all IT systems including PMS (Property Management System), POS (Point of Sale), accounting software, and other hotel applications.
- Monitor and maintain LAN/WAN networks, Wi Fi connectivity, and server infrastructure.
- Ensure data backups, disaster recovery, and security protocols are in place.
User Support
- Provide daily technical support to all hotel staff (hardware, software, email, printing, etc.).
- Set up and configure new workstations, user accounts, and access permissions.
- Train staff on proper use of hotel systems and IT policies.
System Maintenance & Upgrades
- Coordinate with vendors and service providers for hardware, software, and network maintenance.
- Plan and implement regular updates and preventive maintenance for all systems.
- Maintain accurate records of all IT assets, licenses, and warranties.
Data Security & Compliance
- Ensure hotel systems comply with data protection and PCI DSS standards.
- Monitor system security and prevent unauthorized access or data breaches.
- Regularly audit systems for compliance and efficiency.
Communication Systems
- Maintain and support hotel telecommunication systems (IP phones, PBX, VoIP).
- Ensure proper functioning of guest internet services and resolve connectivity issues promptly.
Qualifications & Skills
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum 2–4 years of IT support experience (hospitality industry preferred).
- Strong knowledge of hotel systems (PMS, POS, Back Office, CCTV, PBX).
- Familiarity with Windows Server, MS Office, networking (LAN/WAN), and Wi Fi management.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to work under pressure and provide 24/7 support when required.
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