Inside Sales Telesales
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Key skills for this role
About the Role
Craft Interactive Technology LLC is seeking a Telesales Representative to generate sales opportunities through outbound calling, promote ERP solutions, and achieve targets. Requires excellent communication, CRM knowledge, and understanding of ERP modules.
Key Skills for This Role
Responsibilities
- Conduct 50–60 outbound calls daily to prospective and existing customers
- Identify customer requirements, present relevant products and services, and convert leads into sales opportunities
- Address customer inquiries regarding the company's offerings
- Qualify prospects and coordinate with field sales team when needed
- Maintain accurate customer information and sales activities in CRM system
- Develop understanding of company's ERP solutions for meaningful discussions
- Process customer orders and ensure accurate documentation
- Consistently achieve and exceed assigned sales targets
- Record call outcomes, customer feedback, and key insights for improvement
Requirements
- Basic understanding of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts
- Ability to quickly learn and confidently communicate product and service offerings
- Excellent verbal and written communication skills in English
- Strong interpersonal and relationship building abilities
- Resilience and ability to handle rejection professionally
- Effective negotiation and problem solving skills
- Goal oriented mindset with passion for achieving sales targets
Full Job Posting
Overview
- We are seeking a dynamic and results driven Telesales Representative to generate sales opportunities through outbound calling, build strong customer relationships, and contribute to the company's revenue growth.
Key Responsibilities
- Conduct 50–60 outbound calls daily to prospective and existing customers using approved sales scripts and methodologies.
- Identify customer requirements, present relevant products and services, and convert leads into sales opportunities.
- Address customer inquiries regarding the company's offerings and provide accurate information to support the sales process.
- Qualify prospects and coordinate with the field sales team whenever additional engagement is required.
- Maintain accurate and up to date customer information and sales activities in the CRM system.
- Develop a sound understanding of the company's ERP solutions to facilitate meaningful discussions with potential clients.
- Process customer orders and ensure all documentation is completed accurately.
- Consistently achieve and exceed assigned sales targets while delivering a high standard of customer service.
- Record call outcomes, customer feedback, and key insights to support continuous improvement initiatives.
Required Skills and Qualifications
- Basic understanding of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts.
- Ability to quickly learn and confidently communicate product and service offerings to prospective customers.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship building abilities.
- Resilience and the ability to handle rejection professionally while maintaining a positive attitude.
- Effective negotiation and problem solving skills, with the ability to address customer concerns and complaints tactfully.
- Goal oriented mindset with a passion for achieving sales targets.
Work Location
- In person
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