Information Technology Technician
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Key skills for this role
About the Role
Grovy Developers is hiring an IT Technician for full-time, on-site support in Dubai. The role involves providing technical support for hardware, software, networks, and peripherals, as well as performing maintenance, installations, and troubleshooting.
Key Skills for This Role
Responsibilities
- Provide day to day technical support for hardware, software, networks, and peripheral devices
- Diagnose and resolve technical issues
- Perform routine maintenance
- Install and configure systems
- Ensure secure, reliable connectivity for all team members
- Respond to support requests, document incidents and resolutions
- Escalate complex issues when necessary
- Collaborate with internal stakeholders
- Assist with user onboarding
- Support technology related initiatives that enhance operational efficiency and service delivery
Requirements
- Strong troubleshooting and technical support skills
- Solid information technology knowledge including hardware, operating systems, basic networking, and security best practices
- Effective customer service skills
- Training abilities to guide users on systems and tools
- Relevant diploma or degree in Information Technology, Computer Science, or related field preferred
- Experience in IT support or helpdesk role, ideally in corporate or real estate environment, beneficial
- Ability to prioritize tasks, work on site across multiple locations, and maintain confidentiality
- Professional certifications such as CompTIA A+, Network+, or equivalent are an advantage
Full Job Posting
Company Description
- Grovy Developers is a forward thinking real estate company in the UAE, recognized among the nation’s Top 10 Most Promising Real Estate Brands by Asia Business Outlook. The company is known for quality, transparency, and innovation, consistently setting new benchmarks through timely delivery and strong customer trust, including ARIA by Grovy being named one of Dubai’s Top 10 fastest completed developments. Guided by experienced leadership and nearly five decades of family expertise in real estate, Grovy focuses on “Spaces that Grow Value” and delivers sold out projects with competitive returns for investors. The company emphasizes accountability and technology integration through initiatives such as the Smart Home Guarantee and Construction Transparency Program. Grovy’s growing portfolio spans key destinations including Jumeirah Village Circle, Dubai Islands, and Dubailand, with a clear Vision 2030 to become the UAE’s most trusted, forward thinking developer of choice.
Role Description
- This is a full time, on site Information Technology Technician role based in Dubai, United Arab Emirates.
- The IT Technician will provide day to day technical support for hardware, software, networks, and peripheral devices used across Grovy’s offices and project sites.
- Responsibilities include diagnosing and resolving technical issues, performing routine maintenance, installing and configuring systems, and ensuring secure, reliable connectivity for all team members.
- The role involves responding to support requests, documenting incidents and resolutions, and escalating complex issues when necessary.
- The IT Technician will also collaborate with internal stakeholders, assist with user onboarding, and support technology related initiatives that enhance operational efficiency and service delivery.
Qualifications
- Candidates should possess strong Troubleshooting and Technical Support skills to diagnose, resolve, and prevent IT issues efficiently.
- Candidates should possess solid Information Technology knowledge, including hardware, operating systems, basic networking, and security best practices.
- Candidates should possess effective Customer Service skills to support users professionally, manage expectations, and communicate clearly.
- Candidates should possess Training abilities to guide users on systems, tools, and IT best practices, both one on one and in small groups.
- Relevant diploma or degree in Information Technology, Computer Science, or a related field is preferred.
- Experience in an IT support or helpdesk role, ideally within a corporate or real estate environment, is beneficial.
- Ability to prioritize tasks, work on site across multiple locations when required, and maintain confidentiality and data security.
- Professional certifications such as CompTIA A+, Network+, or equivalent are an advantage.
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