Customer Relationship Management Manager
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Key skills for this role
About the Role
Design and implement CRM strategies to improve customer engagement, retention, and satisfaction across a real estate portfolio. Requires strong analytical, communication, and project management skills with proficiency in CRM platforms.
Key Skills for This Role
Responsibilities
- Design and implement CRM strategies to improve customer engagement, retention, and satisfaction
- Oversee CRM systems, maintain accurate customer data, segment customer groups, and track customer journeys
- Collaborate with sales and marketing teams, analyze customer feedback and behavior, prepare performance reports
- Drive continuous improvement in customer service processes
- Coordinate with project teams and senior leadership to ensure customer insights inform product offerings and loyalty programs
Requirements
- Strong analytical skills, including data interpretation, performance tracking, and customer behavior analysis
- Excellent communication skills
- Sales and market segmentation skills
- Project management skills
- Proficiency in CRM platforms and data management tools
- Bachelor's degree in Business, Marketing, Analytics, or related field
- Experience in real estate or property development preferred
Full Job Posting
Company Description
- Grovy Developers is a forward thinking real estate company in the UAE, recognized among the nation’s Top 10 Most Promising Real Estate Brands.
- Known for quality, transparency, and innovation, the company consistently delivers projects on time.
Role Description
- This full time, on site Customer Relationship Management Manager role is based in Dubai, United Arab Emirates.
- The role involves designing and implementing CRM strategies to improve customer engagement, retention, and satisfaction across Grovy’s real estate portfolio.
- The manager will oversee CRM systems, maintain accurate customer data, segment customer groups, and track customer journeys.
- Daily responsibilities include collaborating with sales and marketing teams, analyzing customer feedback and behavior, preparing performance reports, and driving continuous improvement in customer service processes.
- The role also includes coordinating with project teams and senior leadership to ensure that customer insights inform product offerings, loyalty programs, and long term relationship building efforts.
Qualifications
- Candidates should possess strong Analytical Skills, including data interpretation, performance tracking, and customer behavior analysis.
- Candidates should possess excellent Communication skills to interact effectively with customers, internal teams, and senior stakeholders.
- Candidates should possess Sales and Market Segmentation skills to support targeted campaigns, upselling opportunities, and customer retention strategies.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives and cross functional projects.
- Proficiency in CRM platforms and data management tools, with experience in real estate or property development preferred.
- Bachelor’s degree in Business, Marketing, Analytics, or a related field; advanced qualifications are an advantage.
- Demonstrated ability to work in a fast paced, customer focused environment and to manage multiple priorities.
- Strong problem solving mindset, attention to detail, and commitment to delivering a high quality customer experience.
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