Human Resources Operations Specialist

Job Brief

HR Systems and Data

• Own day-to-day administration of the HR ERP system, including employee personal details, job data, leave balances, assets, and photos.
• Run regular data audits and reconciliations to identify and correct gaps, errors, or outdated records.
• Maintain active and inactive employment status records for workforce reporting and final settlement processing.
• Support creation and maintenance of HR SOPs covering ERP use, payroll inputs, attendance, and settlements.

Payroll, Attendance, and Settlements

• Administer compensation and benefits processes in line with the approved grading framework and salary structure.
• Enter, update, and reconcile WPS details in the ERP before every payroll cycle.
• Verify mandatory attendance punch-in and punch-out compliance before salary processing and escalate exceptions.
• Process leave settlements and end-of-service final settlements accurately within agreed turnaround times.
• Monitor attendance discrepancies and support continuous improvement of attendance policies and compliance.

Performance and Reporting

• Maintain the ERP performance appraisal module and track KPI/KRA records, ratings, and review cycles.
• Report appraisal completion rates and outstanding actions to the HR Manager.
• Prepare reports and dashboards covering headcount, attrition, leave liability, and WPS status.
• Guide and review the temporary HR Data Entry resource during the ERP data clean-up phase.

Coordination and Compliance

• Coordinate with HR, Finance/Payroll, department heads, and IT/ERP support on HR operations.
• Coordinate with ERP vendors, WPS and bank service providers, and government relations as required.
• Ensure HR operations comply with Labour Law and Wage Protection System requirements.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3–5 years of experience in HR Operations, HR Systems, or Compensation & Benefits.
• Experience in construction, contracting, or another operationally intensive sector is preferred.
• Hands-on HR or ERP system administration experience is essential.
• Working knowledge of Labour Law, WPS, and end-of-service settlement calculations.
• Strong Excel and HR systems or ERP platform knowledge, with attention to detail and data accuracy.
• Process-oriented approach, communication skills, discretion, and integrity in handling confidential data.