Housekeeping Team Leader
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Key skills for this role
About the Role
Eco Facility Management LLC is hiring a Housekeeping Team Leader to oversee housekeeping operations across multiple sites in Dubai. The role involves managing staff, developing procedures, monitoring KPIs, and ensuring compliance with standards.
Key Skills for This Role
Responsibilities
- Oversee and manage all housekeeping operations across multiple sites and projects
- Develop and implement operational strategies, policies, and procedures to improve efficiency and service quality
- Manage workforce planning, scheduling, deployment, and utilization of housekeeping staff
- Lead and supervise housekeeping supervisors, coordinators, and field teams
- Monitor operational KPIs, productivity, attendance, and service performance
- Conduct regular site inspections and quality audits to ensure compliance with company standards
- Handle escalated customer concerns and ensure timely resolution
- Coordinate with HR, Recruitment, Procurement, and Finance departments to support operational requirements
- Manage operational budgets, cost control measures, and resource allocation
- Ensure compliance with health, safety, and environmental standards, as well as UAE labor regulations
- Prepare and present operational reports, performance analyses, and improvement plans to senior management
Requirements
- Bachelor's Degree in Hospitality Management, Business Administration, Operations Management, or a related field
- Minimum 5 years of experience in housekeeping, facilities management, hospitality, or cleaning services
- Minimum 2–3 years of experience in an Operations Manager or similar leadership role
- Strong leadership, planning, and people management skills
- Excellent communication, organizational, and problem solving abilities
- Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting systems
- Ability to manage multiple sites and large teams effectively
- UAE Driving License is preferred
Full Job Posting
Key Responsibilities
- Oversee and manage all housekeeping operations across multiple sites and projects.
- Develop and implement operational strategies, policies, and procedures to improve efficiency and service quality.
- Manage workforce planning, scheduling, deployment, and utilization of housekeeping staff.
- Lead and supervise housekeeping supervisors, coordinators, and field teams.
- Monitor operational KPIs, productivity, attendance, and service performance.
- Conduct regular site inspections and quality audits to ensure compliance with company standards.
- Handle escalated customer concerns and ensure timely resolution.
- Coordinate with HR, Recruitment, Procurement, and Finance departments to support operational requirements.
- Manage operational budgets, cost control measures, and resource allocation.
- Ensure compliance with health, safety, and environmental standards, as well as UAE labor regulations.
- Prepare and present operational reports, performance analyses, and improvement plans to senior management.
Requirements
- Bachelor's Degree in Hospitality Management, Business Administration, Operations Management, or a related field.
- Minimum 5 years of experience in housekeeping, facilities management, hospitality, or cleaning services.
- Minimum 2–3 years of experience in an Operations Manager or similar leadership role.
- Strong leadership, planning, and people management skills.
- Excellent communication, organizational, and problem solving abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting systems.
- Ability to manage multiple sites and large teams effectively.
- UAE Driving License is preferred.
What We Offer
- Competitive Salary Package
- Career Growth and Leadership Opportunities
- Professional and Dynamic Work Environment
- Visa and Benefits as per UAE Labor Law
- Performance Based Incentives
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