Hotel Receptionist - Saudi National Only
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About the Role
موظف /ه استقبال فندقي إذا كنت تمتلك شغف خدمة العملاء، وتتمتع بمهارات تواصل عالية، وتطمح للعمل في بيئة احترافية بقطاع الضيافة والفندقة، فإننا ندعوك للانضمام إلى فريقنا. المسؤوليات الرئيسية: استقبال الضيوف والترحيب بهم وفق أعلى معايير الضيافة.
Key Skills for This Role
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Overview
- موظف /ه استقبال فندقي
- إذا كنت تمتلك شغف خدمة العملاء، وتتمتع بمهارات تواصل عالية، وتطمح للعمل في بيئة احترافية بقطاع الضيافة والفندقة، فإننا ندعوك للانضمام إلى فريقنا.
- المسؤوليات الرئيسية:
- استقبال الضيوف والترحيب بهم وفق أعلى معايير الضيافة.
- تنفيذ إجراءات تسجيل الدخول والمغادرة بكفاءة ودقة.
- إدارة الحجوزات والتعامل مع الاستفسارات والطلبات المختلفة.
- تقديم المعلومات اللازمة عن خدمات الفندق والمرافق المتاحة.
- معالجة ملاحظات وشكاوى النزلاء باحترافية.
- التنسيق مع الأقسام المختلفة لضمان تقديم تجربة إقامة متميزة.
- المؤهلات والمتطلبات:
- شهادة الثانوية العامة كحد أدنى.
- **خبرة لا تقل عن سنة واحدة في مجال الاستقبال الفندقي أو المكاتب الأمامية.**
- **خبرة عملية سابقة على نظام أوبرا الفندقي (Opera PMS) شرط أساسي.**
- إجادة استخدام الحاسب الآلي وبرامج مايكروسوفت أوفيس.
- مهارات تواصل ممتازة باللغتين العربية والإنجليزية.
- القدرة على العمل بنظام الورديات.
- حسن المظهر واللباقة والاحترافية في التعامل مع الضيوف
Job Opportunity \| Receptionist
**Ewaa Hotels** is seeking a professional and customer-focused **Front Desk Receptionist** to join our hospitality team.
If you have a passion for guest service, excellent communication skills, and the ability to create memorable guest experiences, we would be delighted to hear from you.
Key Responsibilities
- Welcome and assist guests in a professional and friendly manner.
- Handle check-in and check-out procedures efficiently.
- Manage reservations and respond to guest inquiries.
- Provide information about hotel facilities and services.
- Resolve guest concerns and ensure high levels of customer satisfaction.
- Coordinate with other departments to deliver an exceptional guest experience.
Qualifications & Requirements
- High school diploma or higher.
- **Minimum one (1) year of experience in hotels as a front desk/reception .**
- **Previous hands-on experience using Opera PMS is required.**
- Good computer skills and proficiency in Microsoft Office applications.
- Strong communication skills in Arabic and English.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance with excellent customer service and interpersonal skills.
- الراتب المدفوع: ﷼٤٬٠٠٠٫٠٠ لكل شهر
- سؤال (أسئلة) طلب التقدم:
- هل انت/ي سعودي الجنسية ؟
- التعليم:
- دبلوم (مطلوب)
- الخبرة:
- استقبال فى الفنادق: سنة واحدة (مطلوب)
- موقع العمل: بشكل شخصي
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