Hotel Manager
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Key skills for this role
About the Role
Anantara Hotels & Resorts is seeking a Hotel Manager for Anantara Downtown Dubai to lead daily hotel operations, ensure luxury service standards, and drive commercial performance.
Key Skills for This Role
Responsibilities
- Lead and oversee daily hotel operations to ensure smooth coordination across all operational departments
- Ensure all departments maintain luxury hospitality service standards and operational excellence
- Support the General Manager in executing operational strategies and business objectives
- Lead department heads to achieve operational targets, productivity goals, and service excellence
- Ensure compliance with MINOR brand standards, SOPs, health and safety regulations, and sustainability initiatives
- Maintain visible leadership presence across the property and provide operational support
- Drive positive workplace culture focused on accountability, teamwork, and operational discipline
- Ensure exceptional guest experiences across all touchpoints within the hotel
- Maintain strong guest engagement and ensure prompt resolution of guest complaints and service challenges
- Continuously monitor guest feedback and implement improvements to enhance guest satisfaction scores
- Build and maintain strong relationships with guests, corporate clients, travel partners, and key stakeholders
- Ensure all teams deliver personalized and professional guest service aligned with luxury hospitality standards
Requirements
- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or related field
- Minimum 2 years of experience in the UAE as a Director of Operations/Hotel Manager or equivalent position within a luxury hotel/resort
- MINOR premium or luxury hotel brand experience strongly preferred
- Strong understanding of hotel operations and commercial business performance
- Proven track record in driving revenue growth, operational efficiency, and guest satisfaction
- Excellent leadership, communication, and team management skills
Full Job Posting
Job Location and Company
- Anantara Downtown Dubai
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality.
Job Description
- Lead and oversee the daily hotel operations to ensure smooth coordination across all operational departments.
- Ensure all departments maintain luxury hospitality service standards and operational excellence.
- Support the General Manager in executing operational strategies and business objectives.
- Lead department heads to achieve operational targets, productivity goals, and service excellence.
- Ensure compliance with MINOR brand standards, SOPs, health and safety regulations, and sustainability initiatives.
- Maintain a visible leadership presence across the property and provide operational support.
- Drive a positive workplace culture focused on accountability, teamwork, and operational discipline.
- Ensure exceptional guest experiences across all touchpoints within the hotel.
- Maintain strong guest engagement and ensure prompt resolution of guest complaints and service challenges.
- Continuously monitor guest feedback and implement improvements to enhance guest satisfaction scores.
- Build and maintain strong relationships with guests, corporate clients, travel partners, and key stakeholders.
- Ensure all teams deliver personalized and professional guest service aligned with luxury hospitality standards.
Qualifications
- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or related field.
- A Masters in the same field, commercial subjects would be a plus.
- Minimum 2 years of experience in the UAE as a Director of Operations/Hotel Manager or an equivalent position, within a luxury hotel / Resort
- MINOR premium or luxury hotel brand experience is strongly preferred.
- Strong understanding of both hotel operations and commercial business performance.
- Proven track record in driving revenue growth, operational efficiency, and guest satisfaction.
- Excellent leadership, communication skills, and team management skills
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