Hostess
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Key skills for this role
About the Role
DELANO Dubai seeks a Hostess to be the first point of contact for guests, managing reservations, seating, and guest flow in a luxury beachfront resort. Requires proven luxury hospitality experience, exceptional communication skills, and a polished guest approach.
Key Skills for This Role
Responsibilities
- Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort
- Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively
- Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience
- Monitor arrivals, wait times, and table turnover to maintain a seamless and well paced restaurant operation
- Engage with guests during wait times in a warm, professional, and attentive manner
- Work closely with front of house and management teams to ensure clear communication and operational alignment
- Manage walk in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey
- Maintain strong awareness of restaurant layout, seating plans, and daily operations to support guest needs confidently
- Ensure the host stand and entrance area are always immaculate and reflective of DELANO’s luxury lifestyle aesthetic
- Anticipate guest needs and resolve minor issues discreetly, ensuring a smooth and memorable first impression
Requirements
- Proven experience in luxury hospitality (luxury hotel, high end restaurant, or beach club), delivering refined and discreet service
- Exceptional communication skills with a warm, polished, and natural guest approach
- Strong understanding of reservations systems, seating management, and restaurant operations
- Calm, composed, and guest focused approach in a fast paced environment
- Strong ability to coordinate effectively with front of house and kitchen teams
- A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred
Full Job Posting
Company Description
- DELANO Dubai is bringing the iconic DELANO brand to the UAE for the first time. Located on Bluewaters Island, the resort will boast luxury rooms and suites, four culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
Job Description
- Guest Welcome & First Impression: Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort
- Reservations Management: Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively
- Seating Coordination: Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience
- Guest Flow Management: Monitor arrivals, wait times, and table turnover to maintain a seamless and well paced restaurant operation
- Guest Engagement: Engage with guests during wait times in a warm, professional, and attentive manner, enhancing their overall arrival experience
- Team Coordination: Work closely with front of house and management teams to ensure clear communication and operational alignment
- Walk ins & Waiting List: Manage walk in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey
- Venue Knowledge: Maintain strong awareness of restaurant layout, seating plans, and daily operations to support guest needs confidently
- Reception Standards: Ensure the host stand and entrance area are always immaculate and reflective of DELANO’s luxury lifestyle aesthetic
- Guest Experience Ownership: Anticipate guest needs and resolve minor issues discreetly, ensuring a smooth and memorable first impression
Qualifications
- Luxury Experience: Proven experience in luxury hospitality (luxury hotel, high end restaurant, or beach club), delivering refined and discreet service
- Guest Engagement Excellence: Exceptional communication skills with a warm, polished, and natural guest approach
- Operational Knowledge: Strong understanding of reservations systems, seating management, and restaurant operations
- Service Excellence: Calm, composed, and guest focused approach in a fast paced environment
- Team Collaboration: Strong ability to coordinate effectively with front of house and kitchen teams to ensure smooth communication, efficient service flow, and a cohesive guest experience
- Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred
- Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential.
What awaits you...
- The opportunity to join an international and innovative and fast growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
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