linkedin
Helpdesk Senior Representative
NTT DATA North America
Karnataka, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
IT helpdesk supportLive dashboard monitoringWorkflow allocationService delivery reportingQuality analysisMicrosoft operating systems
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
IT helpdesk supportLive dashboard monitoringWorkflow allocation
Role Overview
Join NTT DATA as a Helpdesk Senior Representative in Bangalore, Karnataka, India.
Provide helpdesk monitoring, reporting, workflow allocation, technical guidance, and escalation support.
Key Skills for This Role
IT helpdesk supportLive dashboard monitoringWorkflow allocationService delivery reportingQuality analysisMicrosoft operating systems
Full Job Posting
Role Overview
Join NTT DATA as a Helpdesk Senior Representative in Bangalore, Karnataka, India.
Provide helpdesk monitoring, reporting, workflow allocation, technical guidance, and escalation support.
Core Responsibilities
- Monitor live dashboards, report service activity, and allocate workflows.
- Perform quality analysis and in-depth trend analysis across service delivery components.
- Prepare management information presentations.
- Coach less experienced colleagues and act as an escalation point.
- Provide technical guidance for identifying, prioritizing, and resolving problems through processes and instructions.
- Liaise between customers and internal departments to resolve online system problems accurately and promptly.
Education and Experience
- University education, preferably a technical degree, or Microsoft certifications.
- Experience providing hybrid office and remote IT support is an advantage.
Required Skills
- Awareness of Microsoft operating systems and Microsoft Office family applications.
- Good reporting abilities and strong troubleshooting-based problem solving.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NTT DATA North America
Project Manager - Power Apps
Ottawa, CAN
Senior
NTT DATA is seeking an experienced Project Manager to lead Project Power, a global logistics transformation replacing legacy Smartsheet processes with Microsoft Power Platform solutions. The role owns enterprise delivery
Discovered 1 weeks agoView →
Business Analyst
, CAN
MidFull-time
NTT DATA is seeking a consulting Business Analyst to turn client problems and opportunities into clear, implementable change. The role covers stakeholder facilitation, requirements, process analysis, delivery support, te
Discovered 1 weeks agoView →
SAP Cutover Lead
, CAN
Lead
NTT DATA is seeking an SAP Cutover Lead to own end-to-end cutover strategy, planning, execution, governance, go-live, and hypercare for large-scale SAP transformations. The role requires extensive SAP cutover leadership,
Discovered 1 weeks agoView →
Senior Developer - Data Modernization & Archiving
, CAN
SeniorFull-time
NTT DATA is seeking a Senior Developer to modernize and archive historical financial data from a UNISYS mainframe environment. The role focuses on Oracle PL/SQL, ETL, Power BI, data migration, validation, reporting, gove
Discovered 1 weeks agoView →
Sr Outsystems Solutions Architect
Ottawa, CAN
Senior
NTT DATA is seeking a Senior OutSystems Solution Architect to lead enterprise low-code architecture, governance, integrations, delivery, and technical oversight. The role requires deep OutSystems experience, enterprise a
Discovered 1 weeks agoView →
IBMz Network Engineer
Sheffield, GBR
MidFull-time
NTT DATA is seeking an IBMz Network Engineer to support large-scale z/OS mainframe network environments. The role focuses on configuring and maintaining host communication, network security, transmission products, and re
Discovered 1 weeks agoView →
DATACOM SME (Data Communication Subject Matter Expert; all genders)
, GBR
SeniorFull-time
NTT DATA is seeking a senior DATACOM SME to provide technical leadership across enterprise networking and data communication environments. The role covers network architecture, implementation, optimization, troubleshooti
Discovered 1 weeks agoView →
Sys. Integration Sr. Specialist Advisor
Mumbai, IND
Discovered YesterdayFull-time
Project Manager - Power Apps
Ottawa, CAN
Discovered 1 weeks ago
Business Analyst
, CAN
Discovered 1 weeks agoFull-time
SAP Cutover Lead
, CAN
Discovered 1 weeks ago
Senior Developer - Data Modernization & Archiving
, CAN
Discovered 1 weeks agoFull-time
Sr Outsystems Solutions Architect
Ottawa, CAN
Discovered 1 weeks ago
IBMz Network Engineer
Sheffield, GBR
Discovered 1 weeks agoFull-time
DATACOM SME (Data Communication Subject Matter Expert; all genders)
, GBR
Discovered 1 weeks agoFull-time