Business Analyst

Role overview

Core responsibilities

• Facilitate interviews and workshops, align stakeholders, surface risks, and turn ambiguity into decisions.
• Clarify scope, value measures, success criteria, options, and recommended paths.
• Map current and future states across people, process, data, technology, and controls.
• Elicit, prioritize, validate, document, and trace requirements using models, stories, use cases, and acceptance criteria.
• Support solution assessment, testing, UAT, implementation, training, and benefits realization.
• Use approved AI tools and define responsible requirements for AI-enabled solutions.

Required qualifications

• Bachelor's degree in a relevant field or an equivalent combination of education, training, and relevant experience.
• Knowledge of business analysis planning, elicitation, stakeholder engagement, requirements lifecycle management, process analysis, solution evaluation, and change support.
• Strong communication, facilitation, presentation, negotiation, active-listening, critical-thinking, systems-thinking, and problem-solving skills.
• Working knowledge of waterfall, agile, and hybrid delivery approaches.
• Understanding of systems, data, interfaces, integration, security, privacy, testing, implementation, and operational support.
• Proficiency with collaboration, documentation, presentation, process modelling, diagramming, requirements, backlog, and spreadsheet tools.
• Foundational understanding of generative AI and AI-enabled solutions, including validation and responsible use.

Preferred qualifications

• Relevant certification in business analysis, agile or product delivery, project management, change management, process improvement, data and analytics, or AI governance.
• Experience with application modernization, digital transformation, cloud or platform implementation, SaaS, ERP or CRM, analytics, automation, or AI-enabled change.
• Experience with BPMN or similar modelling, UML, requirements or backlog tools, prototyping, reporting, or data visualization.
• Experience with procurement, RFI or RFP processes, vendor selection, fit-gap analysis, implementation partners, or third-party providers.

Compensation

• The stated starting compensation range for the remote role is CAD 83,334 to CAD 120,615 across Canada locations.
• Actual compensation depends on work location, experience, technical skills, and other qualifications.
• The position may also be eligible for incentive compensation based on individual or company performance.

Workplace

• The role is described as remote and may be performed across Canada locations.

Level expectations