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Helpdesk Associate-L1 Technical
NTT DATA North America
Karnataka, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Level 1 technical supportHelp desk supportTroubleshootingMicrosoft WindowsPC hardwareInternet Explorer
Free
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Level 1 technical supportHelp desk supportTroubleshooting
Role Overview
NTT DATA is seeking a Helpdesk Associate-L1 Technical for its service desk team in Bangalore, Karnataka, India.
The role is a Grade 4 Service Desk position providing Level 1 technical guidance and customer support.
Key Skills for This Role
Level 1 technical supportHelp desk supportTroubleshootingMicrosoft WindowsPC hardwareInternet Explorer
Full Job Posting
Role Overview
NTT DATA is seeking a Helpdesk Associate-L1 Technical for its service desk team in Bangalore, Karnataka, India.
The role is a Grade 4 Service Desk position providing Level 1 technical guidance and customer support.
Requirements
- A graduate-level educational qualification is required.
- At least one year of international calling experience is required.
- Candidates must work independently and follow organizational policies and procedures.
- Excellent customer handling and verbal communication skills are required.
- Candidates must be comfortable working rotational shifts.
- Strong reading comprehension, writing, and verbal communication in English and Polish are required.
Job Responsibilities
- Provide Level 1 technical guidance through phone, email, and chat.
- Identify, prioritize, and resolve reported technical problems.
- Act as a liaison between customers and departments within the client infrastructure.
- Troubleshoot Microsoft Windows, PC hardware, Internet Explorer, Microsoft Office, and common commercial applications.
About NTT DATA
NTT DATA is a business and technology services provider operating across enterprise AI, cloud, security, connectivity, data centers, and application services.
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