linkedin
Helpdesk Associate - ITIL
NTT DATA North America
Karnataka, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
IT service desk supportITILEnglishCustomer serviceTroubleshootingBug finding and resolution
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
IT service desk supportITILEnglish
Role Overview
NTT DATA is hiring a Helpdesk Associate - ITIL in Bangalore, Karnataka, India.
The role provides IT service desk support, guidance, and training to end users.
Key Skills for This Role
IT service desk supportITILEnglishCustomer serviceTroubleshootingBug finding and resolution
Full Job Posting
Role Overview
NTT DATA is hiring a Helpdesk Associate - ITIL in Bangalore, Karnataka, India.
The role provides IT service desk support, guidance, and training to end users.
General Duties and Responsibilities
- Provide support for IT devices, applications, and processes.
- Record, update, and promptly escalate support issues.
- Support IT onboarding activities for end users.
- Work with internal IT teams on testing, integration, and maintenance.
- Discover new IT business tools for business users and internal IT teams.
- Suggest, evaluate, and implement process and technology improvements.
- Develop knowledge in other IT business areas.
Requirements
- Excellent written and verbal English communication skills are required.
- Exceptional customer service and strong troubleshooting skills are required.
- The role requires bug-finding and resolution abilities.
- Candidates must be able to work independently within a diverse global team.
- The role requires 24/7 rotational shifts, rotating week offs, and mandatory office work.
- Candidates should be comfortable communicating with various stakeholders.
- IT software and hardware troubleshooting knowledge is required across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NTT DATA North America
Project Manager - Power Apps
Ottawa, CAN
Senior
NTT DATA is seeking an experienced Project Manager to lead Project Power, a global logistics transformation replacing legacy Smartsheet processes with Microsoft Power Platform solutions. The role owns enterprise delivery
Discovered 1 weeks agoView →
Business Analyst
, CAN
MidFull-time
NTT DATA is seeking a consulting Business Analyst to turn client problems and opportunities into clear, implementable change. The role covers stakeholder facilitation, requirements, process analysis, delivery support, te
Discovered 1 weeks agoView →
SAP Cutover Lead
, CAN
Lead
NTT DATA is seeking an SAP Cutover Lead to own end-to-end cutover strategy, planning, execution, governance, go-live, and hypercare for large-scale SAP transformations. The role requires extensive SAP cutover leadership,
Discovered 1 weeks agoView →
Senior Developer - Data Modernization & Archiving
, CAN
SeniorFull-time
NTT DATA is seeking a Senior Developer to modernize and archive historical financial data from a UNISYS mainframe environment. The role focuses on Oracle PL/SQL, ETL, Power BI, data migration, validation, reporting, gove
Discovered 1 weeks agoView →
Sr Outsystems Solutions Architect
Ottawa, CAN
Senior
NTT DATA is seeking a Senior OutSystems Solution Architect to lead enterprise low-code architecture, governance, integrations, delivery, and technical oversight. The role requires deep OutSystems experience, enterprise a
Discovered 1 weeks agoView →
IBMz Network Engineer
Sheffield, GBR
MidFull-time
NTT DATA is seeking an IBMz Network Engineer to support large-scale z/OS mainframe network environments. The role focuses on configuring and maintaining host communication, network security, transmission products, and re
Discovered 1 weeks agoView →
DATACOM SME (Data Communication Subject Matter Expert; all genders)
, GBR
SeniorFull-time
NTT DATA is seeking a senior DATACOM SME to provide technical leadership across enterprise networking and data communication environments. The role covers network architecture, implementation, optimization, troubleshooti
Discovered 1 weeks agoView →
Sys. Integration Sr. Specialist Advisor
Mumbai, IND
Discovered YesterdayFull-time
Project Manager - Power Apps
Ottawa, CAN
Discovered 1 weeks ago
Business Analyst
, CAN
Discovered 1 weeks agoFull-time
SAP Cutover Lead
, CAN
Discovered 1 weeks ago
Senior Developer - Data Modernization & Archiving
, CAN
Discovered 1 weeks agoFull-time
Sr Outsystems Solutions Architect
Ottawa, CAN
Discovered 1 weeks ago
IBMz Network Engineer
Sheffield, GBR
Discovered 1 weeks agoFull-time
DATACOM SME (Data Communication Subject Matter Expert; all genders)
, GBR
Discovered 1 weeks agoFull-time