Guest Services Associate
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Key skills for this role
Role Overview
Provide warm, professional guest service at leisure facilities and help make each visit memorable.
Serve as a first point of contact by supporting entry, guest information, sales, safety, and operational efficiency.
Key Skills for This Role
Full Job Posting
About the Role
Provide warm, professional guest service at leisure facilities and help make each visit memorable.
Serve as a first point of contact by supporting entry, guest information, sales, safety, and operational efficiency.
Guest Engagement and Sales
- Greet and welcome guests while considering their unique needs.
- Explain promotions, pricing, shows, attractions, and facilities clearly.
- Upsell and cross-sell tickets, merchandise, services, and other products.
- Process ticket and product sales through a computerized POS system.
Cash and Operational Services
- Accept cash, vouchers, and foreign currencies accurately.
- Balance and reconcile cash registers at the beginning and end of shifts.
- Remit sales promptly and follow company cash-handling policies.
- Manage queues and turnstiles to support secure, timely guest entry and exit.
- Distribute and complete guest satisfaction surveys using provided tablets.
- Maintain smooth operations across guest services areas and guest-facing environments.
Lost and Found and Safety
- Manage the lost and found counter according to company policy.
- Act as a first responder during emergencies and implement evacuation protocols when necessary.
- Participate in evacuation drills to maintain emergency readiness.
Role Essentials
- Higher secondary education or an equivalent qualification.
- At least one year of operational experience in guest or customer service roles.
- Proficiency in spoken and written English.
- Familiarity with basic computer operations.
- Strong interpersonal skills and a genuine desire to entertain and engage guests.
- Flexibility to adapt to changing guest needs and business requirements.
- Respect for guests and integrity in all duties.
Role Desirables
- Experience in cash handling and POS system operations.
- Proficiency in Arabic, Russian, Farsi, or Chinese.
About Miral Experiences
Miral Experiences manages immersive attractions and leisure destinations across Abu Dhabi, including theme parks, cultural destinations, and other visitor experiences.
The organization focuses on delivering memorable experiences and developing careers across guest services and attraction operations.
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