Guest Services Associate
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Key skills for this role
Role Overview
Serve as a guest-facing first point of contact at leisure attractions and help create an unforgettable visitor experience.
Provide warm, professional hospitality, clear information, and assistance with guest concerns.
Support revenue, safety, and operational efficiency through sales, guest flow, and service activities.
Key Skills for This Role
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About the Role
Serve as a guest-facing first point of contact at leisure attractions and help create an unforgettable visitor experience.
Provide warm, professional hospitality, clear information, and assistance with guest concerns.
Support revenue, safety, and operational efficiency through sales, guest flow, and service activities.
Guest Engagement
- Greet and welcome guests warmly and professionally while considering their unique needs.
- Provide helpful information about shows, attractions, facilities, promotions, and pricing.
Ticketing and Cash Services
- Process ticket and product sales efficiently through a computerized POS system.
- Accept cash, vouchers, and foreign currencies while conducting accurate transactions.
- Balance and reconcile cash registers at the beginning and end of each shift.
- Remit sales promptly and follow company cash-handling policies.
Guest Education and Sales
Educate guests about current promotions, pricing, shows, and attractions.
Upsell and cross-sell services and products to create additional revenue opportunities.
Lost and Found and Safety Operations
Manage the lost and found counter according to company policy and support safe item retrieval.
Act as a first responder during emergencies and implement evacuation protocols when necessary.
Participate in regular evacuation drills to maintain readiness.
Operational Support
Coordinate queue management systems to maximize flow and minimize guest inconvenience.
Oversee turnstile operations for timely and secure guest entry and exit verification.
Distribute and complete guest satisfaction surveys using provided tablets.
Maintain smooth operations across guest service areas and guest-facing environments.
Role Essentials
- Higher secondary education or an equivalent qualification is required.
- At least one year of operational experience in guest or customer service roles is required.
- Proficiency in spoken and written English is required.
- Familiarity with basic computer operations is required.
- Strong interpersonal skills, guest engagement, flexibility, respect, and integrity are required.
Role Desirables
- Experience in cash handling and POS system operations is desirable.
- Arabic, Russian, Farsi, or Chinese proficiency is desirable.
About Miral Experiences
Miral Experiences manages and operates immersive attractions and leisure destinations across Abu Dhabi.
Its portfolio includes theme parks, attractions, cultural destinations, and other visitor experiences.
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