Guest Services Agent
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Key skills for this role
Role Overview
The Guest Services Agent is a key representative of the hotel and Avani Hotels brand.
The role creates strong first impressions and serves as an information provider, problem solver, salesperson, hotel representative, public relations agent, activity coordinator, and accountant.
The role supports positive and memorable guest experiences for guests and colleagues.
Key Skills for This Role
Full Job Posting
Job Location
- Avani Deira Dubai Hotel.
About Avani
Avani Hotels and Resorts promotes a balance of service, privacy, design, and function.
The brand operates hotels and resorts across Europe, the Middle East, Asia, Africa, and Australia.
The hotel emphasizes respectful, upbeat hospitality and locally inspired guest experiences.
Role Overview
The Guest Services Agent is a key representative of the hotel and Avani Hotels brand.
The role creates strong first impressions and serves as an information provider, problem solver, salesperson, hotel representative, public relations agent, activity coordinator, and accountant.
The role supports positive and memorable guest experiences for guests and colleagues.
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Maintain complete knowledge of hotel products, including room types, rates, features, facilities, outlets, promotions, spa and health club services, and other properties.
- Take personal responsibility for the standard of guest service and attitude.
- Resolve guest satisfaction issues and complete timely follow-up.
- Suggest proactive and innovative alternatives that meet guest needs.
- Attend hotel events, daily shift briefings, and training.
- Develop harmonious working relationships with all hotel departments.
Requirements
- Friendly and outgoing personality with a genuine interest in meeting and serving guests from around the world.
- Ability to communicate with politeness, efficiency, and friendliness while representing the hotel and brand.
- Ability to develop harmonious working relationships with all hotel departments.
- Willingness to attend hotel events, shift briefings, and training to improve professional skills.
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