Guest Service Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The Guest Service Agent is a front-office role providing professional and customer-focused service to hotel guests.
The position is intended for dynamic and self-motivated front-office professionals.
Key Skills for This Role
Full Job Posting
Job Description
The Guest Service Agent is a front-office role providing professional and customer-focused service to hotel guests.
The position is intended for dynamic and self-motivated front-office professionals.
Guest Service Responsibilities
- Provide consistently professional, friendly, warm, and engaging service.
- Welcome guests and complete check-in and check-out according to established standards and procedures.
- Sell rooms to walk-in guests and address day-to-day facilities issues.
- Manage cash inventory and process cheques and foreign-currency bills of exchange according to credit policy.
- Coordinate with Housekeeping, Finance, Reservations, and other departments.
- Keep the Guest Service Desk operational, prepared, stocked, and available as a guest contact point.
- Protect guest privacy and do not disclose guest details.
- Maintain knowledge of hotel policies, procedures, service standards, facilities, and hotel happenings.
Education, Qualifications and Experience
- A hospitality degree and previous front-office hotel experience are described as ideal qualifications.
- Excellent written and verbal English communication skills and knowledge of an additional language are essential.
- Computer literacy and strong interpersonal and problem-solving abilities are required.
- Previous experience with Opera is advantageous.
Knowledge and Competencies
- The role requires a customer-driven, proactive, outgoing, charismatic, and approachable service style.
- Candidates should work well under pressure in a fast-paced environment and be effective team players.
- The description identifies understanding the job, taking responsibility, recognizing differences, customer focus, adaptability, and teamwork as competencies.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rotana Hotels
Commis II - Saudi Arabia
Makkah, KSA
Rotana Hotels is seeking a Commis II to support daily kitchen operations, food preparation, mise en place, stock control, and consistent quality across kitchen sections. Candidates should have professional kitchen traini
Executive Housekeeper
Jeddah, KSA
Rotana Hotels is seeking an Executive Housekeeper to lead daily housekeeping operations and develop a multicultural team while maintaining exceptional hotel cleanliness and guest service standards. The role requires at l
Waiter / Waitress
Abu Dhabi, UAE
Rotana Hotels is seeking a Waiter or Waitress to deliver professional food and beverage service and create memorable dining experiences. Candidates should have strong English communication, guest service skills, and pref
A/C Technician
Abu Dhabi, UAE
Rotana Hotels is seeking an A/C Technician to install, service, repair, and maintain hotel air-conditioning and refrigeration systems. The role requires English proficiency, fault-finding ability, and knowledge of refrig
Front Desk Agent - Saudi Talent
Makkah, KSA
Rotana Hotels is seeking a Front Desk Agent to provide professional guest service throughout arrival and departure. The role includes front desk cashiering, account processing, guest assistance, hotel information, and pr
Recreation Supervisor
Dubai, UAE
The employer is seeking a Recreation Supervisor to oversee health club facilities, employees, safety standards, and daily operations. The role requires English fluency, relevant recreation experience, customer care, lead
Telephone Operator - Saudi Talent
Makkah, KSA
Rotana Hotels is seeking a Telephone Operator to provide professional, courteous call handling and guest support in a hotel environment. The role requires strong English communication, voice modulation, computer literacy
Waiter / Waitress
Abu Dhabi, UAE
Rotana Hotels is seeking a Waiter or Waitress to provide professional food and beverage service and create memorable guest dining experiences. The role requires hospitality or food and beverage training, previous experie
Commis II - Saudi Arabia
Makkah, KSA
Executive Housekeeper
Jeddah, KSA
Waiter / Waitress
Abu Dhabi, UAE
A/C Technician
Abu Dhabi, UAE
Front Desk Agent - Saudi Talent
Makkah, KSA
Recreation Supervisor
Dubai, UAE
Telephone Operator - Saudi Talent
Makkah, KSA
Waiter / Waitress
Abu Dhabi, UAE