Guest Service Agent
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Key skills for this role
About the Role
Anantara Hotels & Resorts seeks a Guest Service Agent for Banana Island Resort Doha. The role involves taking reservations, greeting and registering guests, providing outstanding service, and settling accounts.
Key Skills for This Role
Responsibilities
- Provide expertise services in a courteous manner
- Take reservations
- Greet and register guests
- Provide outstanding guest service during their stay
- Settle guest accounts upon completion of stay
- Handle all guest enquiries, requests and comments promptly and efficiently
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Ability to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with Property Management Systems (PMS) is preferred
Full Job Posting
Job Location and Overview
- Job Location: Banana Island Resort Doha By Anantara
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
- The primary responsibility of a guest service agent is to provide expertise services in a courteous manner.
Responsibilities
- Take reservations, greet and register guests.
- Provide outstanding guest service during their stay.
- Settle the guest's account upon completion of their stay.
- Handle all guest enquiries, requests and comments promptly and efficiently.
Qualifications
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Be able to work shifts, weekends and public holidays.
- Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.
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