Guest Relation Officer - OWV Lounge
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Key skills for this role
About the Role
Anantara Hotels & Resorts is seeking a Guest Relations Officer for Banana Island Resort Doha. The role involves ensuring guests have a positive and memorable experience, anticipating needs, and handling inquiries.
Key Skills for This Role
Responsibilities
- Ensure that all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction issues are met and follow up is completed timely
- Be proactive and innovative suggesting alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Overview
- Minor Hotels operates over 530 properties across 50+ countries under brands including Anantara, Avani, and others.
Guest Relations Officer Role
- Ensure that all guests enjoy a positive and memorable experience.
- Anticipate guest needs and handle inquiries in a helpful and attentive manner.
- Take personal responsibility for ensuring guest satisfaction issues are met and follow up is completed timely.
- Be proactive and innovative suggesting alternatives that meet guest needs.
Qualifications
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Excellent communication skills.
- Experience with Front Office Systems.
- Proficient in English, both written and spoken.
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