General Manager (Bakery & Retail)

Job Overview

Responsibilities

• Lead all day-to-day operations of the bakery and retail outlet, ensuring seamless execution and adherence to brand standards.
• Assume full P&L responsibility, including budgeting, forecasting, and financial reporting to drive revenue and manage costs effectively.
• Recruit, train, mentor, and manage a high-performing team, including bakers, baristas, and retail staff, fostering a positive and productive work culture.
• Uphold the highest standards of product quality, presentation, and consistency, from production to point of sale.
• Implement and maintain rigorous health, safety, and hygiene standards in compliance with local regulations.
• Develop and execute local marketing and sales strategies to increase footfall, build customer loyalty, and enhance brand presence.
• Manage inventory, procurement, and supplier relationships to ensure optimal stock levels and cost-efficiency.
• Oversee visual merchandising and the overall retail environment to create an inviting and premium customer experience.
• Analyse sales data and customer feedback to identify trends and opportunities for continuous improvement.

Qualifications

• Proven experience in a General Manager or senior management role within the premium bakery, café, or food retail industry.
• Strong financial acumen with demonstrable experience in P&L management, budgeting, and cost control.
• Exceptional leadership and people management skills, with the ability to inspire and develop a diverse team.
• A deep understanding of food and beverage operations, quality control, and industry best practices.
• A customer-centric approach with a passion for delivering an outstanding service experience.
• Excellent organisational, problem-solving, and communication skills.
• Previous experience working in the Middle East is highly advantageous.
• Fluency in English is required; proficiency in Arabic is a significant plus.

Benefits

• A highly competitive salary and benefits package.
• The opportunity to lead and shape a prestigious brand in a key international market.
• A challenging and rewarding role with significant autonomy and potential for professional growth.