FX Account Manager - Turkish Speaker

Company Overview

Role Overview

Client Acquisition and Management

• Identify, engage, and convert Turkish-speaking clients for the company's products and services.
• Manage client relationships, improve retention and lifetime value, and follow up with dormant or inactive accounts.
• Introduce products, trading platforms, account types, and service features to clients.
• Support account opening, KYC documentation, platform setup, funding guidance, and activation.

Sales and Market Growth

• Promote suitable campaigns, product updates, and cross-sell opportunities.
• Achieve acquisition, retention, deposit, and revenue KPIs.
• Identify Turkish-speaking market trends, opportunities, and partnership channels including IBs and affiliates where relevant.

Service and Compliance

• Provide general market information, product information, and platform education in accordance with internal policies and regulatory requirements.
• Maintain accurate client and pipeline records in the CRM system.
• Coordinate with Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development.
• Handle client concerns, escalations, and service issues professionally and promptly.

Qualifications and Requirements

• Fluency in Turkish and English, written and spoken, is mandatory.
• At least two years of Account Management, Sales, Retention, or Conversion experience in a Forex/CFD broker or related financial-services environment.
• Solid understanding of Forex, CFDs, trading platforms, and financial-market dynamics.
• Hands-on experience with MT4, MT5, or similar platforms and CRM systems.
• A proven record of meeting or exceeding acquisition, retention, and revenue targets is required.
• Client handling, objection-handling, negotiation, and closing skills are required.
• A relevant Bachelor's degree, regulated brokerage experience, onboarding experience, and Turkish-speaking networks are preferred or advantageous.