FX Account Manager - Russian Speaker

About the Company

Role Overview

Client and Sales Management

• Identify, engage, and convert new Russian-speaking clients.
• Manage and grow existing client portfolios through relationship development, retention, and increased lifetime value.
• Build trust through regular follow-up, timely support, and professional communication.
• Promote campaigns, product updates, and suitable cross-sell opportunities.
• Achieve individual sales, retention, deposit, and revenue KPIs.

Onboarding and Client Support

• Introduce clients to products, trading platforms, account types, and service features.
• Support account opening, KYC documentation, platform setup, funding guidance, and first-time activation.
• Follow up on dormant, inactive, or underperforming accounts to improve activation and retention.
• Provide general market colour, product information, and platform education in line with policies and regulations.
• Handle client concerns, escalations, and service issues professionally and promptly.

Operations and Market Growth

• Maintain accurate client activity, pipeline, and communication records in the CRM system.
• Coordinate with Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development.
• Identify opportunities, client trends, and partnership channels in the Russian-speaking market, including IBs and affiliates where relevant.

Required Qualifications

• Fluency in Russian and English, written and spoken, is mandatory.
• At least two years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or related financial services environment.
• Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.
• Hands-on experience with MT4, MT5, or similar trading platforms and CRM systems.
• Proven record of meeting or exceeding acquisition, retention, and revenue targets.
• Strong client handling, objection-handling, negotiation, and closing skills.

Preferred Qualifications

• A bachelor's degree in Finance, Business, Economics, Marketing, or a related field is preferred.
• Experience with account opening, client onboarding, and KYC or compliance coordination is highly desirable.
• An existing network of Russian-speaking clients, IBs, money managers, or trading communities is a strong advantage.
• Knowledge of the CIS or Russian-speaking trader landscape is a strong plus.
• Exposure to retail traders, high-value clients, IBs, or affiliate channels is preferred.

Professional Profile

• Ability to communicate complex financial products clearly and responsibly.
• Strong organization, self-motivation, commercial awareness, and comfort in a fast-paced target-driven environment.
• Ability to identify upsell, cross-sell, and client reactivation opportunities.
• Professionalism, discretion, and attention to compliance-sensitive communication are expected.

Why Join

• The role offers an international, fast-growing environment with career progression opportunities.
• The compensation package includes a salary and performance-based incentives, with no explicit salary cadence provided.