Front Office Supervisor
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Key skills for this role
About the Role
DELANO Dubai seeks a Front Office Supervisor to oversee daily front desk operations, ensure luxury guest experiences, and lead the front office team. The role requires proven supervisory experience in a luxury hotel or lifestyle hospitality environment.
Key Skills for This Role
Responsibilities
- Supervise daily front desk operations to ensure smooth, efficient, and consistent service delivery
- Ensure every guest interaction reflects DELANO’s luxury lifestyle standards, with warmth and personalisation
- Guide, coach, and support front office agents to maintain high performance and service consistency
- Ensure seamless arrival and departure experiences, with accuracy and attention to detail
- Handle guest concerns professionally and promptly, ensuring swift resolution and guest satisfaction
- Work closely with housekeeping, concierge, and other departments to ensure smooth guest flow and room readiness
- Oversee daily shift operations, including task allocation, handovers, and service prioritisation
- Ensure accurate use of PMS systems and adherence to brand and operational procedures
- Maintain high standards of presentation, communication, and service etiquette across the team
- Build strong guest relationships and ensure personalised service is consistently delivered
Requirements
- Proven experience in a front office or guest services role within a luxury hotel or lifestyle hospitality environment
- Strong supervisory experience with the ability to motivate, guide, and develop team members
- Confident in front office systems, procedures, and luxury service standards
- Exceptional interpersonal and communication skills with a polished, guest centric approach
- Calm, solution oriented mindset with the ability to manage high pressure situations effectively
- Strong organisational skills and commitment to service excellence and accuracy
- Relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) preferred
Full Job Posting
Company Description
- Ennismore, the fastest growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time.
- DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
- Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
Job Description
- Supervise daily front desk operations to ensure smooth, efficient, and consistent service delivery
- Ensure every guest interaction reflects DELANO’s luxury lifestyle standards, with warmth and personalisation
- Guide, coach, and support front office agents to maintain high performance and service consistency
- Ensure seamless arrival and departure experiences, with accuracy and attention to detail
- Handle guest concerns professionally and promptly, ensuring swift resolution and guest satisfaction
- Work closely with housekeeping, concierge, and other departments to ensure smooth guest flow and room readiness
- Oversee daily shift operations, including task allocation, handovers, and service prioritisation
- Ensure accurate use of PMS systems and adherence to brand and operational procedures
- Maintain high standards of presentation, communication, and service etiquette across the team
- Build strong guest relationships and ensure personalised service is consistently delivered
Qualifications
- Proven experience in a front office or guest services role within a luxury hotel or lifestyle hospitality environment
- Strong supervisory experience with the ability to motivate, guide, and develop team members
- Confident in front office systems, procedures, and luxury service standards
- Exceptional interpersonal and communication skills with a polished, guest centric approach
- Calm, solution oriented mindset with the ability to manage high pressure situations effectively
- Strong organisational skills and commitment to service excellence and accuracy
- A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred
- At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential.
Additional Information
- The opportunity to join an international and innovative and fast growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
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