Front Office Supervisor
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Key skills for this role
About the Role
Anantara Hotels & Resorts seeks a Front Office Supervisor for Qasr Al Sarab Desert Resort. You will oversee guest service delivery, coordinate reception work, and ensure guest satisfaction.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Oversee the service and attitude with which guest service is delivered, ensuring it meets the highest standard
- Coordinate reception work during the shift in an effective manner
- Conduct daily shift briefings and pass on all information to team members
- Develop close and harmonious working relationships with all hotel departments
- Be available to work in all shifts including night shift
- Carefully and safely drive the hotel buggy at all times
Requirements
- Proven experience in a supervisory role within an office environment
- Extensive background in the hospitality industry, ideally within a hotel or resort setting
- Exceptional customer service skills
- Strong time management skills
- Impeccable professional presentation
- Flexibility to work weekends and adjust to varying schedules
- Previous experience in Opera will be preferred
Full Job Posting
Job Location
- Qasr Al Sarab Desert Resort By Anantara
About Anantara
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, we have expanded across the world.
Key Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- Have a complete knowledge of the hotel product, including room types, rates, features, facilities, F&B outlets, spa, and other Anantara properties.
- Oversee the service and attitude with which guest service is delivered, ensuring it meets the highest standard.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and follow up is completed on a timely basis.
- Be proactive and innovative, suggesting alternatives that meet guest needs.
- Develop close and harmonious working relationships with all hotel departments.
- Conduct daily shift briefings and pass on all information to team members.
- Coordinate reception work during the shift in an effective manner.
- Follow all standards of all programmes in place (e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences).
- Be available to work in all shifts including night shift.
- Carefully and safely drive the hotel buggy at all times.
Qualifications
- Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities.
- Previous experience in Opera will be preferred.
- Extensive background in the hospitality industry, ideally within a hotel or resort setting.
- Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor.
- Strong time management skills, with the ability to prioritize tasks efficiently.
- Impeccable professional presentation.
- Flexibility to work weekends and adjust to varying schedules.
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