Front Desk Agent

Department and Location

• Department: Rooms Division, Front Office and Guest Services.
• Location: Doha, Qatar.

Compensation

• Compensation is listed as QR0 per month.

Role Overview

Guest Arrival and Departure

• Register arriving guests, assign rooms, accommodate special requests, and assist with registration cards when needed.
• Verify payment methods and follow credit-checking procedures or refer cash handling to cashiers.
• Process departures, collect last-minute charges and payments, settle guest accounts, and provide invoices.

Front Office Transactions

• Post guest charges, handle front office cashier transactions, exchange foreign currency, and balance the cash float at the end of the shift.
• Use suggestive selling techniques to sell rooms and promote other hotel services.

Guest Service and Coordination

• Answer guest requests and questions by telephone or in person, provide information, and refer matters to relevant personnel.
• Issue safe deposit boxes, handle messages, and deal with complaints when required.
• Coordinate room status updates with housekeeping for late check-outs, early check-ins, and special requests.

Standards and Knowledge

• Follow Kempinski procedures, Leading Quality Assurance standards, and Forbes standards.
• Maintain working knowledge of room reservation procedures.
• Keep informed about hotel products, services, and daily and meeting activities.

Additional Duties