workable
Foodhall Operations Manager
TGP International
Riyadh, KSA
Full-time
Senior · 10+ years experience
Onsite
Discovered 3 weeks ago
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2. Guest Experience & CRM
- Ensure consistent delivery of a world-class guest experience across all touchpoints
- Establish and maintain strong customer relationships
- Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon
3. Food Safety, Hygiene & Quality
- Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards
- Lead and delegate to the Food Safety & Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement
- Ensure consistent food and beverage quality across all operators 4. Maintenance, Facilities & Logistics
- Ensure preventive and corrective maintenance is executed according to schedule and standards
- Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems
- Ensure the Food Hall is always safe, clean, and operationally ready
5. Tenant & Commercial Management
- Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes
- Monitor operator performance against contractual, quality, and service standards
- Build and maintain strong relationships with tenant leadership and brand owners
6. Sales, Marketing & Business Growth
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