FOH Receptionist
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Key skills for this role
About the Role
GymNation is hiring a Front of House Receptionist to be the first point of contact for members. The role involves greeting members, handling queries, managing memberships, and performing health and safety checks.
Key Skills for This Role
Responsibilities
- Meeting and greeting all current and prospective members with a positive attitude
- Handling queries and complaints with the utmost professionalism
- Managing clients memberships and payments when required
- Setting up new clients memberships with cards and gym access
- Using the GymNation systems and software to ensure smooth running of the business
- Doing regular Brand Standards and Health and Safety check of the gym and recording them in a timely manner
- Upselling and achieving basic relevant KPIs
- Relaying important messages to the Sales and Management team effectively
- Keeping all front of house documentation in order
Requirements
- Customer Facing: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Fluent English (Required)
- Positive attitude and people skills
Full Job Posting
Overview
- A GymNation Receptionist is the life and soul of our business!
- The first face any current and prospective members will see, a fountain of knowledge for our clients wants and needs and an overall PEOPLE person.
- We are looking for candidates who radiate positivity, who can keep a calm head during a busy rush hour and handle multiple tasks at once!
- This is a very rewarding role in which you will meet literally thousands of new people and work in a very close knit team, leading from the front.
- We do not require previous experience in this role although it would be preferred, what we really want is PERSONALITY! Full training will of course be provided.
Expectations (including but not limited to)
- Meeting and greeting all current and prospective members with a positive attitude
- Handling queries and complaints with the utmost professionalism
- Managing clients memberships and payments when required
- Setting up new clients memberships with cards and gym access
- Using the GymNation systems and software to ensure smooth running of the business
- Doing regular Brand Standards and Health and Safety check of the gym and recording them in a timely manner
- Upselling and achieving basic relevant KPIs.
- Relaying important messages to the Sales and Management team effectively
- Keeping all front of house documentation in order
Requirements
- Customer Facing: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Fluent English (Required)
Salary
- Pay: From AED4,000.00 per month
Work Location
- Work Location: In person
Application Notes
- Please ensure to attach a cover letter with your application telling us why YOU are the perfect fit for GymNation!
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