Duty Manager
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is hiring a Duty Manager to oversee Front Office operations, supervise team members, and ensure exceptional guest service. The role involves managing daily arrivals, handling guest complaints, and coordinating with various departments.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in overseeing daily Front Office operations
- Supervise, coach, and develop Front Office team members
- Ensure compliance with hotel standards, policies, and SOPs
- Monitor daily arrivals, departures, VIPs, special requests, and guest preferences
- Handle guest complaints and service recovery promptly
- Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities
- Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments
- Maintain thorough knowledge of PMS, hotel facilities, room categories, promotions, and resort services
- Prepare shift handovers, operational reports, and communicate incidents or issues to management
- Support departmental administration, including budget monitoring, audits, and operational reporting
- Act as shift leader in the absence of Front Office Manager or Night Manager
- Foster a positive team culture while ensuring compliance with health, safety, and security procedures
Requirements
- Experience in hotel front office operations
- Strong supervisory and coaching skills
- Knowledge of Property Management System (PMS)
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and service recovery
- Flexibility to work shifts including nights and weekends
Full Job Posting
Job Overview
- Anantara The Palm Dubai Resort is seeking a Duty Manager to oversee Front Office operations and ensure exceptional guest service.
- The role involves supervising team members, handling guest complaints, and coordinating with various departments.
Key Duties & Responsibilities
- Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.
- Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.
- Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs).
- Monitor daily arrivals, departures, VIPs, special requests, and guest preferences to deliver personalized guest experiences.
- Handle guest complaints and service recovery promptly, ensuring timely resolution and high guest satisfaction.
- Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities.
- Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments to ensure seamless operations.
- Maintain thorough knowledge of the Property Management System (PMS), hotel facilities, room categories, promotions, and resort services.
- Prepare shift handovers, operational reports, and communicate any incidents, guest feedback, or operational issues to management.
- Support departmental administration, including budget monitoring, audits, and operational reporting.
- Act as the shift leader, assuming responsibility for Front Office operations during the absence of the Front Office Manager or Night Manager.
- Foster a positive team culture while ensuring compliance with company policies, health, safety, and security procedures.
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