Digital Transformation Manager

About the Role

Digital Growth and Experience

• Own digital experience and services initiatives covering personalisation, BNPL and payment methods, express shipping, gifting, and returns.
• Size opportunities and build business cases covering volume, revenue impact, cost to serve, and payback.
• Run vendor RFPs and selection and manage third parties through launch and beyond.
• Coordinate IT, operations, finance, legal, brand, and market teams while managing timelines, dependencies, risks, and escalations.

Transformation Governance

• Run steering committees, status reporting, action tracking, and decision logs across transformation workstreams.
• Track KPIs and prepare monthly reporting for the Director, CDO, and, where relevant, the CEO and Executive Committee.
• Build executive-ready decks and analysis with minimal iteration.
• Flag risks and trade-offs early with options and recommended solutions.

Product Roadmap and IT

• Build the product roadmap for website, client and omnichannel experiences, and services with the Director and CDO.
• Set up and run the Digital/IT task force and governance, acting as the business voice in prioritisation and scoping.
• Translate business needs into requirements and hold delivery to them through UAT and release.
• Measure post-release impact and feed learnings back into the roadmap.

Digital Strategy and Finance

• Identify, size, and assess growth opportunities to support development of the digital roadmap.
• Run competitor and peer benchmarking across D2C, e-retail, and wholesale.
• Help define the omnichannel client journey between digital channels and stores.
• Support performance reporting, budget building, revenue forecasting, demand planning, stock forecasting, and D2C availability.

Experience

• 2–4 years in a top-tier strategy consulting firm, digital or retail-focused consultancy, or a mix of consulting and in-house digital, strategy, or transformation experience.
• Exposure to consumer, retail, beauty, luxury, or DTC clients is strongly preferred.
• Track record of delivering projects in a cross-functional environment.

Skills and Ways of Working

• Entrepreneurial and agile mindset in a fast-moving environment with shifting priorities.
• Structured problem-solving and analytical skills with the ability to work independently through ambiguity.
• Strong communication and collaboration skills and the ability to influence without authority.
• Hands-on and pragmatic approach across strategic framing and operational detail.
• Genuine interest in beauty, fragrance, and luxury client experience.

Languages

• Fluent English is required.
• French is an advantage.