DB Service Business Development Leader-International
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Key skills for this role
About the Role
Schneider Electric seeks a DB Service Business Development Leader to drive digital energy services growth internationally. The role involves deploying best-in-class playbooks for EcoCare and Ecofit, managing customer success, and leading business reviews.
Key Skills for This Role
Responsibilities
- Deploy best in class Digital Energy Services playbook focused on DE Software & Solutions offers in the zone
- Grow EcoCare recurring revenue, including SL2 conversion
- Drive Legacy BMS Install Base transitions with Ecofit
- Drive On Demand Field Quotes Campaigns from Field Service technicians
- Deploy Services Pricing Actions
- Provide proactive inputs to Offer development with feedback from countries and on competitive landscape
- Deploy Ecocare playbook to standardize offer and services delivery
- Deploy customer success: manage churn with best in class Customer Success Management and drive customer success
- Conduct monthly business reviews with key countries in zone
- Prepare monthly and Quarterly Business Analysis to provide clear visibility to management and countries
- Assist countries in deploying and using service management processes, tools and blueprint
- Track metrics such as utilization
Requirements
- Preferred University Master’s degree (Engineering and/or Business); MBA is a plus
- Minimum 10 years in customer interfacing roles preferably in multi country role
- Previous experience in Services
- Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up
- Aptitude to stand time pressure and stress while keeping high performance level
- Ability to develop and manage customer relationships at the senior leadership and influence levels
- Leadership in the use of digital tools (BFS, Totango) for personal efficiency and country/customer engagement
- Strong skills using Microsoft Office suite of applications (Excel, Word, PowerPoint)
- Good Verbal and Written communication skills in English
- Ability to simulate estimation models to forecast and drive decisions
- Analytical – critical reasoning and quantitative analysis skills a plus
- Understanding of our digital service tools (e.g. Building Advisor) and how these are used to drive customer outcomes
Full Job Posting
Working Experience
- Preferred University Master’s degree (Engineering and/or Business); MBA will be a plus.
- Minimum 10 years in customer interfacing roles preferably in multi country role.
- Previous experience in Services.
- Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up.
- Aptitude to stand time pressure and stress while keeping high performance level.
- Ability to develop and manage customer relationships at the senior leadership and influence levels.
- Leadership in the use of digital tools (BFS, Totango) for personal efficiency and country/customer engagement.
- Strong skills using Microsoft Office suite of applications (Excel, Word, PowerPoint).
Business Understanding
- Good Verbal and Written communication skills in English.
- Ability to simulate estimation models to forecast and drive decisions.
- Analytical – critical reasoning and quantitative analysis skills a plus.
- Understanding of our digital service tools (e.g. Building Advisor) and how these are used to drive customer outcomes.
Areas of Responsibility
- Deploy best in class Digital Energy Services playbook focused on DE Software & Solutions offers in the zone: demand creation on Ecofit/transitions, Ecocare Service Plans, Field Quotes, pricing actions.
- Grow EcoCare recurring revenue, including SL2 conversion.
- Drive Legacy BMS Install Base transitions with Ecofit: track Installed Base, clear coverage, action plan by account with focus on Top 15.
- Drive On Demand Field Quotes Campaigns from Field Service technicians with field quote/lead generation tool deployment.
- Deploy Services Pricing Actions.
- Provide proactive inputs to Offer development with feedback from countries and on competitive landscape.
- Deploy Ecocare playbook to standardize offer and services delivery: country maturity model, lead/coach top opportunities/accounts conversion.
- Deploy customer success: manage churn with best in class Customer Success Management, drive customer success.
- Conduct monthly business reviews with key countries in zone.
- Prepare monthly and Quarterly Business Analysis to provide clear visibility to management and countries on success and areas of attention.
- Assist countries in deploying and using service management processes, tools and blueprint to drive long term services transformation and efficiency.
- Track metrics such as utilization.
What's in it for me?
- Lead high visibility initiatives that directly influence business growth and market success.
- Work with a collaborative team that values strategic thinking and innovation.
- Access to professional development opportunities and pathways for career advancement.
- Dynamic, supportive culture where your expertise drives meaningful impact.
Rewards
- Our Total Rewards is our way of saying: We see you and we value you.
- It is designed to help you perform, grow, feel safe, and elevate your potential.
- Country specific programs and initiatives may be available.
About Schneider Electric
- Schneider Electric aspires to be the most inclusive and caring company in the world.
- We believe our differences make us stronger as a company and as individuals.
- Schneider Electric is an Equal Opportunity Employer.
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