Data Center Technician
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Key skills for this role
About the Role
Microsoft is hiring a Data Center Technician in Doha to stage, set up, and perform hardware deployments, troubleshooting, and diagnostics on data center equipment. The role follows standard operating procedures for simple changes and refreshes, and provides guidance to peers.
Key Skills for This Role
Responsibilities
- Stage, set up and perform hardware deployments
- Perform diagnostics and troubleshooting following standard procedures
- Replace faulty components with minimal customer and business disruption
- Perform post execution quality checks and verify grounding, staging, labeling, and cabling
- Decommission hardware for simple changes and refreshes following standard procedures
- Follow procedures to communicate, report, and escalate incidents
- Assist and provide guidance to other technicians
- Complete required training aligned to the role and workload
Requirements
- High school diploma, or equivalent and basic knowledge of computer hardware and components
- Experience supporting IT equipment or related technology
- Ability to meet Microsoft, customer and/or government security screening requirements
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC) (preferred)
Full Job Posting
Overview
- As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments.
- You will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures.
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Responsibilities
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands on experience and relevant on the job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Qualifications
- High school diploma, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Preferred Qualifications: Experience supporting IT equipment or related technology; Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
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