Customer Support Operations Manager- Recruitment Services / HR Consulting Only - KSA/UAE-Staff Onboarding
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Key skills for this role
About the Role
Auxilium is hiring a Customer Support Operations Manager for recruitment services and HR consulting in Dubai. The role oversees customer support operations for onboarding projects, coordinates with HR and recruitment teams, and ensures service quality.
Key Skills for This Role
Responsibilities
- Oversee day to day customer support operations for recruitment and onboarding projects, ensuring consistent service quality and high customer satisfaction
- Coordinate with internal HR, recruitment, and payroll teams to streamline onboarding workflows for clients’ staff across KSA, UAE, and the broader GCC
- Track performance metrics, optimize processes, and resolve escalated client issues related to onboarding and support
- Manage support procedures, develop standard operating processes, coordinate program timelines, and report progress and risks to senior leadership and client stakeholders
Requirements
- Strong background in Customer Support and Customer Satisfaction, preferably within recruitment services, HR consulting, or workforce solutions
- Proven experience in Operations Management, with the ability to design, implement, and optimize support and onboarding processes
- Demonstrated Analytical Skills to interpret operational data, identify trends, and recommend improvements
- Program Management experience, including planning, coordinating, and monitoring multi country onboarding or HR programs
- Experience in HR, recruitment, or staff onboarding in KSA/UAE or wider GCC is highly desirable
- Excellent communication and stakeholder management skills
- Proficiency with HRIS, CRM, ticketing, or workflow management tools is an advantage
- Bachelor’s degree in Business, HR, Operations Management, or a related field, or equivalent practical experience
- Ability to work on site in Dubai and manage time sensitive, multi country client requirements
Full Job Posting
Company Description
- Auxilium is a workforce solutions provider that helps organizations scale across the GCC and Africa through an integrated platform for Employer of Record, payroll, contractor management, and international recruitment.
- The company enables clients to expand without the legal, tax, and HR burdens of setting up local entities, while ensuring full compliance with local employment regulations.
- Auxilium’s services streamline onboarding, payroll, and contractor management, allowing clients to focus on strategic business goals.
- With over 40 years of operational experience and a presence in all GCC countries, Auxilium delivers reliable, cost effective, and customer focused solutions.
Role Description
- This is a full time, on site role based in Dubai for a Customer Support Operations Manager focused on recruitment services, HR consulting, and staff onboarding.
- The role involves overseeing day to day customer support operations for recruitment and onboarding projects, ensuring consistent service quality and high customer satisfaction.
- The manager will coordinate with internal HR, recruitment, and payroll teams to streamline onboarding workflows for clients’ staff across KSA, UAE, and the broader GCC.
- Responsibilities include tracking performance metrics, optimizing processes, and resolving escalated client issues related to onboarding and support.
- The role also involves managing support procedures, developing standard operating processes, coordinating program timelines, and reporting progress and risks to senior leadership and client stakeholders.
Qualifications
- Strong background in Customer Support and Customer Satisfaction, preferably within recruitment services, HR consulting, or workforce solutions.
- Proven experience in Operations Management, with the ability to design, implement, and optimize support and onboarding processes.
- Demonstrated Analytical Skills to interpret operational data, identify trends, and recommend improvements.
- Program Management experience, including planning, coordinating, and monitoring multi country onboarding or HR programs.
- Experience in HR, recruitment, or staff onboarding in KSA/UAE or wider GCC is highly desirable.
- Excellent communication and stakeholder management skills, with the ability to collaborate across cross functional and multicultural teams.
- Proficiency with HRIS, CRM, ticketing, or workflow management tools is an advantage.
- Bachelor’s degree in Business, HR, Operations Management, or a related field, or equivalent practical experience.
- Ability to work on site in Dubai and manage time sensitive, multi country client requirements.
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