Customer Support - Entry Level Emirati Talent
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Key skills for this role
About the Role
Keyloop is looking for an entry-level Customer Support Associate to provide day-to-day support to customers, helping them resolve product issues and use systems effectively. This role is ideal for UAE Nationals (Emirati) who are fresh graduates with strong communication and problem-solving skills.
Key Skills for This Role
Responsibilities
- Act as a first point of contact for customer queries and support requests
- Help customers resolve basic product or usage issues
- Guide customers on how to use our systems effectively
- Escalate more complex issues to the relevant teams
- Maintain accurate records of customer interactions
- Deliver a friendly, professional, and timely service
Requirements
- UAE National (Emirati) – mandatory
- Fresh graduates welcome to apply
- Strong communication and customer service skills
- Helpful, patient, and positive attitude
- Good problem solving ability
- Organised and able to manage multiple requests
- Comfortable using technology (training provided)
Full Job Posting
Role Overview
- We're looking for a Customer Support Associate to provide day to day support to our customers and ensure they have a smooth experience using our products.
- This is an entry level role, ideal for someone who enjoys helping people, solving problems, and building strong relationships.
What you'll do
- Act as a first point of contact for customer queries and support requests.
- Help customers resolve basic product or usage issues.
- Guide customers on how to use our systems effectively.
- Escalate more complex issues to the relevant teams.
- Maintain accurate records of customer interactions.
- Deliver a friendly, professional, and timely service.
What we're looking for
- Strong communication and customer service skills.
- A helpful, patient, and positive attitude.
- Good problem solving ability.
- Organised and able to manage multiple requests.
- Comfortable using technology (training provided).
Qualifications
- UAE National (Emirati) – mandatory.
- Fresh graduates welcome to apply.
Why join us?
- Collaborate and learn from industry experts from all over the globe.
- Work with game changing products and services.
- Get the training and support you need to try new things, adapt to quick changes and explore different paths.
An inclusive environment to thrive
- We're committed to fostering an inclusive work environment that respects all dimensions of diversity.
- We promote an inclusive culture within our business, and we celebrate different employees and lifestyles.
Be rewarded for your efforts
- We believe people should be paid based on their performance so our pay and benefits reflect this.
- We encourage everyone to explore opportunities which enable them to grow their career.
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