Customer Support Associate
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Key skills for this role
About the Role
Keyloop is looking for a Customer Support Associate to provide day-to-day support to customers, helping them use the company's products. This entry-level role involves handling queries, resolving basic issues, and guiding customers.
Key Skills for This Role
Responsibilities
- Act as a first point of contact for customer queries and support requests
- Help customers resolve basic product or usage issues
- Guide customers on how to use our systems effectively
- Escalate more complex issues to the relevant teams
- Maintain accurate records of customer interactions
Requirements
- UAE National (Emirati) mandatory
- Strong communication and customer service skills
- Good problem solving ability
- Comfortable using technology
Full Job Posting
Role Overview
- Provide day to day support to customers and ensure they have a smooth experience using our products.
- Entry level role, ideal for someone who enjoys helping people, solving problems, and building strong relationships.
What you'll do
- Act as a first point of contact for customer queries and support requests.
- Help customers resolve basic product or usage issues.
- Guide customers on how to use our systems effectively.
- Escalate more complex issues to the relevant teams.
- Maintain accurate records of customer interactions.
- Deliver a friendly, professional, and timely service.
What we're looking for
- Strong communication and customer service skills.
- A helpful, patient, and positive attitude.
- Good problem solving ability.
- Organised and able to manage multiple requests.
- Comfortable using technology (training provided).
- UAE National (Emirati) mandatory.
- Fresh graduates welcome to apply.
Why join us?
- Collaborate and learn from industry experts from all over the globe.
- Work with game changing products and services.
- Get the training and support you need to try new things, adapt to quick changes and explore different paths.
- An inclusive environment to thrive.
- Be rewarded for your efforts.
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