Customer Support - Entry Level Emirati Talent
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Key skills for this role
About the Role
Keyloop is seeking an entry-level Customer Support Associate to provide day-to-day support to customers, ensuring a smooth experience with their products. The role involves handling queries, resolving basic issues, and escalating complex problems.
Key Skills for This Role
Responsibilities
- Act as a first point of contact for customer queries and support requests
- Help customers resolve basic product or usage issues
- Guide customers on how to use our systems effectively
- Escalate more complex issues to the relevant teams
- Maintain accurate records of customer interactions
- Deliver a friendly, professional, and timely service
Requirements
- UAE National (Emirati)
- Strong communication and customer service skills
- Helpful, patient, and positive attitude
- Good problem solving ability
- Organised and able to manage multiple requests
- Comfortable using technology (training provided)
- Fresh graduates welcome
Full Job Posting
Role Overview
- We’re looking for a Customer Support Associate to provide day to day support to our customers and ensure they have a smooth experience using our products.
- This is an entry level role, ideal for someone who enjoys helping people, solving problems, and building strong relationships.
What You’ll Do
- Act as a first point of contact for customer queries and support requests
- Help customers resolve basic product or usage issues
- Guide customers on how to use our systems effectively
- Escalate more complex issues to the relevant teams
- Maintain accurate records of customer interactions
- Deliver a friendly, professional, and timely service
What We’re Looking For
- Strong communication and customer service skills
- A helpful, patient, and positive attitude
- Good problem solving ability
- Organised and able to manage multiple requests
- Comfortable using technology (training provided)
Qualifications
- UAE National (Emirati) mandatory
- Fresh graduates welcome to apply
Why join us?
- Collaborate and learn from industry experts from all over the globe.
- Work with game changing products and services.
- Get the training and support you need to try new things, adapt to quick changes and explore different paths.
About Keyloop
- Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
- We empower car dealers and manufacturers to fully embrace digital transformation.
- We use cutting edge technology to link our clients’ systems, departments and sites.
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